Joker8 Casino - Withdrawal delay of over 20 days

Dear ani14141,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns.

We will make every effort to assist you and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  
Joker8 Casino team.

Still the withdrawal hasn't taken place, ever since the 5th of January that I requested it

Dear ani14141,

We would want to inform you that we have forwarded your documents to the relevant department to proceed further with your request as swiftly as possible.

Kindly note, it is not in our interest to leave you unsatisfied with our website by keeping you waiting. However, we need to ensure compliance with all necessary protocols. 

We will make every effort to assist you with your request as expediently as possible.

We sincerely appreciate your patience during this time. Thank you for your understanding.

Kind regards,
Joker8 casino team.

Okay I've just seen this, I'm writing this so that the complaint doesn't close but will send the documents that are requested tomorrow

Dear ani14141,

We kindly request that you upload the necessary documents to complete the verification of your account, enabling us to proceed with your request accordingly.

- Please provide us the proof of ownership of the crypto wallet used to deposit and proof of deposits made with this wallet.

We respectfully recommend that you upload the documents in PDF format through the verification tab in your profile.

Additionally, please ensure that the document has not been edited or modified and no alterations or hidden transactions. Kindly upload the PDF in its original form. Thank you.

If you have additional questions, please feel free to contact us via email [email protected] or via Live Chat.

We look forward to receiving these details at your earliest convenience.

Kind regads,
Joker8 Casino team.

I just uploaded everything

Dear ani14141,

We kindly ask for your continued patience as we await an update from the relevant department regarding your request.

Please be assured that we are working to ensure compliance with all necessary protocols. We are making every effort to resolve this matter as expediently as possible.

We sincerely appreciate your patience during this time. Thank you for your understanding.

Kind regads,
Joker8 Casino team.

Dear Joker8 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

We sincerely apologize for the continued delay as we await an update from the relevant team.

Please be assured that we have requested the team to prioritize this matter. We kindly once again ask for your continued patience, and we will provide you with an update as soon as possible.

We sincerely appreciate your patience during this time. Thank you for your understanding.

Kind regads,
Joker8 Casino team.

I was paid 5 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.