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Reclamações de cassino

Deposits and withdrawals glitched

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Por Dimitri T.
há 5 meses
Hello there AskGamblers, today I make this complaint because there is an error on my Joker8 casino account, after not playing for pretty long, like 1 year.

I came back to gamble with my remaning bonus coins, and now when I try to deposit any money or withdraw any money, it's just showing an "Unexpected error"

I understand this error isn't the casino fault, it's probably some glitch on my own account, or something similar. But after contacting the casino repeated times to address this issue, I only receive the same automated helpline "Try clearing ur cache & cookies, or another browser/device".

I obviously already tried out all alternatives to fix this matter with the less drama possible, but sadly I have no other choice than making a complaint here because no one is able to solve my problem.

Again, it's not Joker8 Casino's fault, but it is a bug and sadly it's not allowing me to play normally in the casino.

Thanks in advance
Cassino em disputa Joker8 Casino
Motivo Outros

Discussão

User name

Dear @DIMTRITON,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear DIMTRITON,

Upon checking your request with our relevant team. Unfortunately! We cannot change the current account status. However, we kindly suggest you to please create a new account with a new email address and a new phone number, to avoid getting a duplicate error from our system. The rest details can remain the same.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities.



Best regards,
Joker8 Casino team.
User name
Dear DIMTRITON,

We hope you find this message in good health!


We would want to share an update with you. We have forwarded your request regarding a fresh normal account to the relevant team. We assure you that it is not our intention to keep you waiting. However, in order to ensure compliance with all necessary protocols, we are also awaiting an update from the appropriate team.

We will make every effort to assist you and provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Kind regards,
Joker8 Casino team.
User name

Dear Joker8 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Raio-X do Joker8 Casino

Resolvido 6 / 6
Valor médio $437
Duração média da reclamação N/A
Resposta média N/A

Screenshot

Joker8 Casino Reclamações

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Restricted account for almost 3 weeks
Dear Sir/Madam,

I would like to file a complaint regarding my casino account, which has been restricted for almost three weeks without a clear explanation or resolution.

I have contacted the casino’s customer support several times and made them know that I was available for any information they would need, but I have only received generic responses and no update on when the issue will be resolved. As a result, I am unable to withdraw my funds.

I kindly ask for your assistance in reviewing this matter and helping to resolve the issue with the casino as soon as possible.
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This casino has not paid my withdrawal in the time established after 5 bussiness days , they keep delaying me saying things like they are working on my request, and that there is a lot of delay, but nothing really is backed up to proof my delay, its just empty words, I have no other choice but make a formal complaint and continue the conversation here, I will attach proof of my withdrawal request and everything necessary to accelerate my process

Thanks ask gamblers for this space
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Hello everyone, I am making a complaint against Joker8 casino because they have not paid my withdrawal for 500 euros after 6 days of waiting, this is an extended period of time considering their withdrawals are paid within 3 days, obviously I'm worried about this delay and I contact them via live chat and email, emails go unanswered and Live Chat is just bots telling me always the same (Your payment is on it's way) Even though it's delayed for so long

I did not use any bonus or do anything to cause this delay, please Joker8 casino follow your own standards and complete my 500EUR withdrawal as soon as possible, thanks :)
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Withdrawal delay of over 20 days
Hi, I'm writing this complaint as I have been waiting for a withdrawal on this casino, which amounts to a total of 500 euros, ever since the 5th of January. This withdrawal is taking too much time and is already at 22 days or 3 weeks, and in support they're only telling me to wait but the withdrawal isn't going through
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Delayed withdrawal once again
Once again, the same tactics from this casino operator.
Deposited 150, didn't use any bonus, doesn't like the Casino and ask for a withdrawal of 300.
That's since 18/7/2025. The casino promotes process of the withdrawal 3 working days after the day it was requested. I think 3 working days are past, except if all financial department staff is on holidays.
It's the same old tactic ,so the casino want's you to lose patience and risk your winnings so they don't have to pay.
Also, if they wanted to investigate anything (i only played slots , no live casino) they should had contact me by now, or asked me to procceed with verification. I have never been asked for non of this.
I attach screenshots of the TOS, my withdrawal request. I have also contacted them by email getting the same generic answers. "be assured" , "high traffic" etc.
I have informed them that we will be in contact from your complaint section from now on.
Status solved Resolvido
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