The verification process is slow and, besides ID proof, proof of adress took ages but finally was accepted. The problem is with the transaction proof. I did a deposit via Jeton (e-wallet), after several prints sent via email (without a response) and uploaded via site - it was finally accepted. After that they asked me proof of my bank transactions to prove I did a deposit to Jeton - again, several times I uploaded that proof. Until yesterday, my account wasn't yet verified and so the withdraw requested (500eur-maximum permited, I have another 200eur in my balance). Today, for my surprise, I noticed the site is not available anymore (I dunno if only for Portugal since I dont use VPN). For 2 weeks I registered, played there and could enter the site. So basically now I have 700eurs I can´t withdraw and an account with personal data that I can´t even access. Any contact via e-mail was never answered. This was I have no solution but make a formal complaint here. Please help. Thanks.
Beschwerde-Info
AskGamblers
Dear Joker8 Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Customer,
Thank you for reaching out.
Your account has been successfully verified and the withdrawal will be paid out soon.
We sincerely appreciate your patience!
Best Regards,
Customer Service
The verification was made and the withdraw completed. Thanks
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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