Beschwerde #49 Jackbit Casino

Deduction of my funds

Von napalk

vor 1 Jahr

Hi,

I've created my Jackbit casino account on 14.06.2024. and I have played sport betting. My first deposit was the same day, via my personal binance account 100 USDT, and after I lost that I have made another deposit of 100 USDT on 25.07.2024.
So my total depost was 200 USDT, that is around 185€.
I had some wins and loses but managed to get to 705€ and then I tried to make a withdrawal of 400€ but Jackbit was asking me for video verification and mail verification.
After my account was fully verified Jackbit did not allowed me to withdraw my funds but they started with some investigation on 17.09.2024.
After 4 and after 20 days I've asked them about my account and my funds but they told me - there is no definite timline for the conclusion of the investigation.
After 30 days I've sent them mail that they are not professionals and that I would contact Askgamblers. Jackbit casino respond in 2 hours with this! - they stole my funds (exactly 703.4 USDT) and allowed me to withdraw rest of 80€.
Jackbit casino said (after 3 months of sport betting with many wins but also many losses) that I have violated their Terms and Conditions,
Without any proofs or details.

I'm sending:
1. Four pictures of all my bets
2. Picture that shows my account is fully verified
3. Picture of deposits, rejected withdrawal and stealing my funds from jackbit side.
4. Six pictures of mail correspondence.

Askgamblers, could you please help me.

Best regards

Unseriöses Casino Jackbit Casino

Grund Abgelehnte Auszahlung

Betrag $703.4

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Jackbit Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Jackbit Casino

• Representative

vor 1 Jahr

Dear AskGamblers Complaints Team,

We've provided the explanation and requested additional proof in the referred email.

Thank you for your attention to this matter and we hope the provided evidence is satisfactory for the complaint resolution.

Best Regards,
Jackbit Casino

AskGamblers

• Support Team

vor 1 Jahr

Dear Jackbit Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Jackbit Casino

• Representative

vor 1 Jahr

Dear Napalk,

We regret to inform you that your account has been terminated due to IP and device connections with another player account. According to our platform's terms of use, any detection of duplicate accounts or multiple individuals accessing a single player account is a violation, leading to account closure.

You are eligible to withdraw 80% of your last deposit before the account is closed. Please note that in cases where deposits are refunded due to account termination, we reserve the right to deduct an administrative fee of 20% from the refunded amount.

Jackbit Casino Terms & Conditions:

9. USE OF PLAYER ACCOUNT

"Only one Account is allowed per person, household or IP address.

Creating multiple Player Accounts by a single Player can lead to termination of all such Accounts. The Player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the Player has gained or accrued during such time as the duplicate Account was active may be reclaimed by Us, and Players undertake to return to Us on demand any such funds which have been withdrawn from the duplicate Account.

You are eligible for all bonuses per Jackbit account, which shall mean no more than one of each bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and e-payment account, e-mail address, and environments where computers are shared."

12. WITHDRAWAL AND REFUND POLICY

"An account holder or player must not allow third parties to use their account to make deposits or withdrawals. If the company detects that the same personal account (crypto wallet account, crypto wallet address) is being used by two or more players, it reserves the right to terminate all involved accounts and cancel any current winnings and bonuses. We reserve the right to charge the Player with the administrative fee in amount of 20% of the last deposit made by a user.

In case the existing deposits are transferred back to the Player due to termination of the Account, We reserve the right to charge the Player with the administrative fee in amount of 20% of the amount transferred."

Sincerely,
Jackbit Casino

Jackbit Casino Beschwerde-Statistik

Gelöst 27 / 28

Durchschn. Betrag $8,612

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

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