Jackbit Casino - Complaint regarding account blockage

Dear AskGamblers Team,

I am reaching out to request your assistance in resolving a withdrawal issue with Jackbit Casino. Despite fulfilling all their verification requirements, I have been unable to access my funds, and the casino has not provided a clear resolution. Below are the details of the situation:

Withdrawal Request: I submitted a withdrawal request for $1,762 from my Jackbit Casino account.
Verification Process: Following my withdrawal request, I was asked to complete identity verification. I successfully submitted all necessary documents, and my verification was approved.
Additional Verification: Shortly thereafter, I received an email requesting a video verification. The instructions were to record myself holding a sheet of paper with specific details and my identity document in hand. I promptly complied and sent the video to the casino on November 18.
Lack of Resolution: Despite my compliance, the casino has neither processed my withdrawal nor provided any meaningful updates. I have been left waiting without any access to my funds.
This situation has caused significant frustration and concern. I kindly ask for your help in mediating this issue and ensuring that the casino fulfills its obligations by processing my withdrawal promptly.

Thank you in advance for your assistance. Please let me know if you require any additional information or evidence to support my case.