AskGamblers, I am having to reach out for your assistance in this frustrating matter with Jackbit Casino.
Please see all screenshots of chats and emails from this casino in this complaint.
On 2/12, I submitted two bitcoin withdrawals in the amounts of $296.91 USD and $240.80 USD.
I have never had any issues with their instant bitcoin withdrawals before as they were typically received in my wallet within a couple of hours of the casino processing and approving them. I knew something was very wrong this time. When I didn’t receive my bitcoin payments the next day, I reached out to their Customer Support via Chat Feature to inquire.
I have attached screenshots of my conversations with the representatives in this complaint. I was told both of my bitcoin withdrawals were approved and were given the transaction hashes to view them on https://blockchair.com, which is what I did. Please also see the attachment of the current status (as of 2/14 @ approximately 8am CST) of these two hash transactions they provided to me on blockchair.com.
When I reviewed these, the amounts are not even remotely close to what my withdrawal amounts are, in fact, they are for much more. I have asked them to review this discrepancy as it could be related to why I have not received either bitcoin payment to date, but no response. Their responses, as you can see from the attachments on this complaint, are all the same. They provide the hash transaction IDs and tell me to view it on the blockchain.
They have also told me to reach out to my wallet exchange to inquire, which I did, and they have received nothing to my bitcoin wallet which I verified with them.
Please assist me in getting my earned bitcoin payments from this casino.
Thank you for your assistance and time.
