I was recently on your jack bitt casino site and started the process for a withdrawal. I made initial $20 deposit…. The informed of $162 service fee to get my withdrawl. Sounds like a full blown scam but did it anyways thru bitcoin. Had to send over $162 fee in 2 parts via bitcoin as bitcoin would only let me purchase so much at a time. Sent in 2 payments via bitcoin transfer…. One for $75.21 and minute later one for $75.22. Go back to jack bitt website, payment processes, deposit history states $162 success. Look at withdrawl history, shows service fee of $162 completed. Wait and wait for it to get out of review so it will be sent over to me, over 24 hours later, still in review. Now on chat I am informed that they recieved 74 payment and I need to pay remaining balance of service fee. Now I have the deposit history stating $162 was successful, I have withdrawl history that states service fee complete. I have transaction records that show BOTH transactions sent to same bitcoin address and I have transaction records showing it was confirmed and recieved only seconds later. I want my withdrawl released as I have done everything needed to do to have it released and it is bullshit that I’m getting told only $74 was sent and I have to send more! I am out $182 dollars in total to get this withdrawl and now I’m being scammed out of it! Here is all the records I have showing both transactions were sent and recieved, not just $74. Fix it and send my withdrawl!
Beschwerde-Info
Dear @Waltemate3,
We are sorry to hear about your experience, but there is no such account registered at our casino with your username.
Unfortunately, the domain you've visited doesn't have any connection with Jackbit Casino and is apparently used for phishing by using an altered version of our logo. Considering this, we cannot claim accountability for any transactions or actions you may have made on this website.
Dear AskGamblers Complaints Team,
Since this complaint doesn't concern any activities at our Casino and we do not hold ownership over the players reported domain, we kindly ask you to reject it.
Sincerely,
Jackbit Casino
AskGamblers
Dear Jackbit Casino,
The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation along with the evidence on how is possible that one transaction went through and the other one not, if it wasn't your domain.
Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.
Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear AskGamblers Complaints Team,
as mentioned earlier, the website the user visited and made transactions has no connection with our platform, nor is in our ownership. The domain is used for phishing, by stealing other casinos' logos and altering them to attract players for fraudulent purposes only.
Unfortunately, we do not hold any accountability regarding the actions this player has made on that platform, including transactions, because the player is not registered on our casino, neither has he used any of our services. It is player's responsibility to check the validity and legitimacy of the website they're visiting before making any actions.
Sincerely,
Jackbit Casino
AskGamblers
Dear all,
As apparent from the casino explanation and screenshots provided by the Player, it is now obvious that the player didn't deposit in JackBit Casino. Therefore, we have no other choice but to Reject the complaint.
Thank you for your understanding.
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