Ice Casino - Canceling my withdrawal and it is now 2 weeks late

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Ice Casino

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$ 670

Veröffentlicht am 14. Dezember 2023

Submitted a withdrawal the first time which was canceled due to technical issues.

Now waited for 2 weeks constantly being in touch with the chat asking them about the withdrawal. They said it would be credited shortly. 2 weeks later they canceled again without any explanation.

My KYC is verified I even double-checked do I need anything else is everything okay from my side?

Is there any chance to look into it?

AskGamblers
Veröffentlicht am 14. Dezember 2023

Dear @rugil18,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Veröffentlicht am 14. Dezember 2023

The withdrawal was 340 and the id number was 015086­cd-­9f7­9-4­763­-aa­b8-­edb­34a­e34cc2. I did requested new withdrawal of amount 330 e id:c86­76e­ab-­563­b-4­ae8­-89­5d-­43c­934­10cf22

Veröffentlicht am 14. Dezember 2023

Dear RUGIL18
Sorry you've faced issues.
Looks like your requests are declined by the bank.
The current one was approved by the casino. In case of a failed transaction, we are kindly asking to use an alternative withdrawal method.

Warm regards

AskGamblers
Veröffentlicht am 18. Dezember 2023

Dear @rugil18,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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