Guts Casino - Not completing my verification

I had been spending and wining on Guts when I was asked for a verification process to be carried out. I have already done this and was done when I opened the account a year or 2 ago. I've always been able to make withdrawals with no problems.

I was asked to provide a number of proof photos for the cards I was using, this is fine and I did this. However they asked me to provide a photo of a credit card that expired a year ago and no longer exists. they told me to go to a bank and ask for a proof of ownership. ( I work in a bank and in New Zealand, this does not exist) So i went to my bank at a great cost of time and travel and they were only able to provide an old satement and stamp it.

this is now 3 days after the first request. I submitted this statement and contcted GUTs to say its with them. they said to wait 24 hours. So I did, contacted them 24 hours later and the rep said that they need the document. (by now i'd been told so much rubbish from so many reps)

I asked for a manager and spoke to someone who was able to confirm they have all the documents, and all are correct. Great ! she said it will be verified and unlocked very soon, or within 24 hours.
Its been 6 days since that conversation and they are not verifying my account.
I want to withdraw about $1000 and this is just so difficult.

I have just been in touch with them and they just wont or cant tell me anything. They just say the team are needing to do extra checks. Would 6 days not be enough.

Anyway, please can you help me as I just want to withdraw the cash and use the account again.

I have full transcripts of the comical chats Ive had with the reps

Thank you