Self Exclusion request ignored account stayed open and deposits allowed
Hello,
I would like to submit a complaint regarding GG.BET failing to implement my self-exclusion request.
On July 3–4, I explicitly asked GG.BET support to block my account for 1 year due to loss of control.
They asked for:
Full name
Block period (1 year)
Last deposit details
Written confirmation (“Yes, I am sure.”)
I provided all requested information.
After this, support wrote:
“We have forwarded your request to the responsible department.”
This shows that my request was accepted and escalated.
However, my account remained open and I was still able to deposit and continue gambling after the confirmed self-exclusion request.
This is a serious failure of responsible gambling procedures.
Self-exclusion must be applied immediately and must override any bonuses or promotions.
Instead of blocking my account, GG.BET later claimed that because they gave me a bonus, my exclusion was “not completed”.
A bonus cannot cancel or override a confirmed self-exclusion request.
Because GG.BET did not block my account after confirming my request, I continued depositing and losing money.
I am requesting a refund of all deposits made after July 4, the date when the self-exclusion was fully confirmed.
I can provide full email history and transaction screenshots.
Thank you.
< info account related sent to the casino >
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