Markiere alle als gelesen

Einstellungen

Nachricht
Casino Beschwerden

No withdrawal 20000 euro


user_avatar badge
Von Eduard M.
vor 1 Jahr
No payments for two weeks, applications are cancelled, the reason is unknown, support always writes different reasons.
Manually withdrew $400 once, although the application was in €.
Yesterday they wrote that they completely fixed the payment method, it turned out to be a scam. Every day I try to find out when the payment will come, they always say tomorrow and nothing comes the next day, the withdrawal limits are very small, with this speed I will receive the payment in at least 6 months.
I hope for your help.
Thank you
Unseriöses Casino Gangsta Casino
Betrag €3000

Diskussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, that 3000 EUR was paid and the rest played off, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Dear Minnetdinov and AskGamblers administration, we apologize for the long response to this case, from now on we will always respond on time
To minnetdinov was sent letters and a withdrawal schedule to his email, which corresponds to his monthly limits in our casino
At the moment, the player has two withdrawals left, which will be confirmed and sent to the player as soon as possible
The rest of the funds that the player had, unfortunately, were lost and are not on the balance
Thank you for your understanding and have a nice day
Sincerely, Gangsta Casino
User name

Dear all,

This complaint has been reopened as per Gangsta Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name

Dear Gangsta Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Gangsta Casino Beschwerde-Statistik

Gelöst 17 / 17
Durchschn. Betrag $4,601
Durchschn. Dauer 5 Tage
Durchschn. Antwortzeit 2 Tage

Gangsta Casino Beschwerden

Alle eingegangenen Beschwerden ansehen
Prolongs the payout

Hello,

I am writing to complain about Gangsta Casino and their handling of my withdrawal requests. Despite repeated promises of specific payment dates, I have not received my funds on time, causing significant uncertainty and frustration.

Below is a summary of the timeline:

1. Promised Payment Dates: In an email dated 26 January, the casino informed me that my upcoming payouts were "tentatively planned" for 30 January and 6 February. (See attached correspondence, page 1).

2. Repeated Delays: The scheduled payout for 6 February has NOT been processed. Instead, I received an email on 3 February only confirming a withdrawal from 2 February, with no information about my other pending withdrawals.

3. Unclear Communication and Confusion: I have several pending withdrawals that were made on the same day, but the casino is processing them several days apart without a reasonable explanation. When I inquired about this, I only received a generic response that they would "prioritise" my withdrawals, without concrete dates or guarantees.

4. Wasted Time and Unreliable Methods: I have previously had to cancel card withdrawals due to long delays and tried bank transfers instead hoping it would be faster. However, the casino does not provide clear answers on which method is fastest or realistic timeframes.

My request to Gangsta Casino has always been simple: I want them to respect their own indicated timeframes, communicate clearly and honestly about any delays, and process all my pending withdrawals immediately.

Their inability to keep their promises and their vague communication makes me question their reliability entirely.

I am attaching the relevant email correspondence that supports my case. I hope Ask Gamblers can help me resolve this situation and that my experience can warn other players.

Sincerely,



Status solved Gelöst
€400
Account closed with no warning
I opened my account with Gangsta Casino on 22 September, and their KYC department confirmed that my account was fully verified on 15 October with partial verification being completed on 12 October.

During my time with the casino, I deposited €650, took part in several promotions, received bonuses, and never had any issues with gameplay or communication.

The last contact I received from the casino was on 29 October, regarding some missing bonus spins. However, when I tried to log in today, I was met with a message saying “access denied.”

I contacted live chat support and spoke with Bianca, who appears to be the only support agent available for long stretches of time. During the chat, she abruptly closed the conversation, and the chat widget disappeared entirely from my browser window.

Assuming it was a technical issue, I reloaded the site in a different browser window — but Bianca simply replied, “your account has been closed forever,” and once again ended the chat immediately.

Since the casino’s chat system normally allows users to email themselves a copy of the conversation, I can only assume the chat was terminated this way to prevent me from saving the transcript.

I tried accessing the chat three more times (using a VPN to refresh the page so the widget would reappear), but each time, the chat was instantly closed again.

At this point, I have no idea why my account was closed.

I passed the full KYC verification.

The casino’s terms do not prohibit VPN use.

I’ve had no conflicts with staff and recent email communication as recently as four days ago.

Now, the casino is completely refusing to explain why my account has been closed — and is actively preventing me from obtaining a copy of our chat.

I did manage to take a screenshot showing that the chat was open and then disappeared within the same minute.

I would appreciate assistance from AskGamblers in getting a clear explanation and, if possible, the reinstatement or proper closure of my account with transparency regarding my balance and personal data.
Status rejected Abgelehnt