Frumzi Casino - Systematic withdrawal rejections and stalling tactics VIP Level 4 Player

Update: Following my complaint, the casino has successfully processed the first €1,000 via Bank Transfer, and the funds reached my Austrian account today. This confirms that there are NO technical issues with my bank. I have just submitted the second request for €1,000 and expect the casino to continue processing the remaining €4,500 balance without further delays.

Update: I have received a second email from my VIP Manager (David), contradicting the previous 'bank rejection' claim. While the support team says my bank is blocking funds, the VIP Manager is encouraging me to gamble my remaining €4,500 balance by offering a 20% cashback. This proves that the funds are available and the 'technical issues' are just a stalling tactic to make me play back my winnings. I am attaching this as further evidence of the casino's contradictory and predatory behavior."

Update: I have successfully received the second installment of €1,000 today, Sunday (Easter Sunday). This brings the total recovered to €2,000. I have just submitted my third withdrawal request for another €1,000 via Bank Transfer. The casino is proving that they CAN pay instantly when pressured, despite their previous false claims about bank rejections. I will keep this complaint open until the final €2,500 is fully paid.

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team and Frumzi Casino,
I would like to provide an update regarding my ongoing complaint.
Since the complaint was filed, the withdrawal process has been moving forward correctly. I have been able to withdraw €1,000 daily, and as of now, another €1,000 withdrawal is currently pending.
I would also like to confirm that I still have a remaining balance of €3,000 in my account to be withdrawn.
I appreciate the cooperation so far and I am looking forward to completing the remaining transactions smoothly. I will keep you updated until the full balance reaches my bank account.

Dear AskGamblers Team,
I am happy to confirm that the pending withdrawal of €1,000 has been successfully received in my bank account today.
Following this, I have just initiated a new withdrawal request for another €1,000. My remaining balance in the casino account is now €2,000.
The process is moving forward smoothly via bank transfer, and I will continue to provide updates until the full balance is paid out.
Thank you for your ongoing support.

Dear Player,

Thank you for getting in touch.

We are pleased to inform you that all your pending withdrawal requests have been processed and completed on our end.

Please note, however, that depending on the payment method used and your bank's processing times, it may take three to five working days for the funds to appear in your account.

We currently have one more pending withdrawal request from you, totalling €1,000, which has been forwarded to the relevant team for processing.

In addition, your current account balance is €1,002.

We hope this clarifies the matter.

Kind regards,
Frumzi Casino Team

The casino claims to have processed some funds. I am waiting for them to arrive in my bank account and for the remaining balance to be approved before I close this case.

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AlinDat,

We are pleased to confirm that your previous withdrawals have been successfully processed and paid out. You should see these reflected in your account shortly, depending on your financial institution's standard processing times.

Regarding your final remaining request, please note that it is currently pending. We have escalated this transaction for priority processing with our finance team to ensure it is completed as quickly as possible.

We appreciate your patience throughout this process.

Best regards,
Frumzi Casino Team

Dear @AlinDat,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers

I am providing an update as requested. While I have received a part of my funds, the final installment of €1,000 is still 'Pending' in my casino account and has not been processed yet. Therefore, the issue is NOT fully resolved. Please keep this complaint OPEN until I confirm the receipt of the full balance in my bank account. I will provide a new update as soon as the status changes.

Dear AlinDat,

We are pleased to confirm that your withdrawal of 1,000 EUR have been successfully processed and completed today, 14 April.

Please note, however, that depending on the payment method used and your bank's processing times, it may take three to five working days for the funds to appear in your account.

Thank you for your patience while we processed them.

We consider the matter resolved.

Kind regards,
Frumzi Casino Team


We appreciate your patience throughout this process.

Best regards,
Frumzi Casino Team

Dear Frumzi Casino

Thank you for the update. I confirm that I have received the funds.
Following this, I would like to withdraw my complaint and, at the same time, I request the permanent closure of my account. While I appreciate the finalization of the payments, the processing time was far too long for my expectations.
Please confirm once the account has been closed. Thank you for the collaboration.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.