Frumzi Casino - Systematic withdrawal rejections and stalling tactics VIP Level 4 Player

Update: Following my complaint, the casino has successfully processed the first €1,000 via Bank Transfer, and the funds reached my Austrian account today. This confirms that there are NO technical issues with my bank. I have just submitted the second request for €1,000 and expect the casino to continue processing the remaining €4,500 balance without further delays.

Update: I have received a second email from my VIP Manager (David), contradicting the previous 'bank rejection' claim. While the support team says my bank is blocking funds, the VIP Manager is encouraging me to gamble my remaining €4,500 balance by offering a 20% cashback. This proves that the funds are available and the 'technical issues' are just a stalling tactic to make me play back my winnings. I am attaching this as further evidence of the casino's contradictory and predatory behavior."

Update: I have successfully received the second installment of €1,000 today, Sunday (Easter Sunday). This brings the total recovered to €2,000. I have just submitted my third withdrawal request for another €1,000 via Bank Transfer. The casino is proving that they CAN pay instantly when pressured, despite their previous false claims about bank rejections. I will keep this complaint open until the final €2,500 is fully paid.

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team and Frumzi Casino,
I would like to provide an update regarding my ongoing complaint.
Since the complaint was filed, the withdrawal process has been moving forward correctly. I have been able to withdraw €1,000 daily, and as of now, another €1,000 withdrawal is currently pending.
I would also like to confirm that I still have a remaining balance of €3,000 in my account to be withdrawn.
I appreciate the cooperation so far and I am looking forward to completing the remaining transactions smoothly. I will keep you updated until the full balance reaches my bank account.

Dear AskGamblers Team,
I am happy to confirm that the pending withdrawal of €1,000 has been successfully received in my bank account today.
Following this, I have just initiated a new withdrawal request for another €1,000. My remaining balance in the casino account is now €2,000.
The process is moving forward smoothly via bank transfer, and I will continue to provide updates until the full balance is paid out.
Thank you for your ongoing support.

Dear Player,

Thank you for getting in touch.

We are pleased to inform you that all your pending withdrawal requests have been processed and completed on our end.

Please note, however, that depending on the payment method used and your bank's processing times, it may take three to five working days for the funds to appear in your account.

We currently have one more pending withdrawal request from you, totalling €1,000, which has been forwarded to the relevant team for processing.

In addition, your current account balance is €1,002.

We hope this clarifies the matter.

Kind regards,
Frumzi Casino Team

The casino claims to have processed some funds. I am waiting for them to arrive in my bank account and for the remaining balance to be approved before I close this case.