Beschwerde #38 FEZbet Casino

2107 Euro which Fezbet casino is illegally holding

Von Rovanes

vor 2 Jahren

Hello,

I ask you to help me get my money - 2107 Euro, which Fezbet casino is illegally holding.

On September 18, 2023, I received a message from the casino, according to which a unilateral decision was made to block my account. I was also informed that my funds in full would be paid to me in the near future.

On September 28, I sent an official complaint to the casino.

But, as of today - October 09, my 2107 Euros have not arrived in my Skrill payment wallet from which I made a deposit.

In accordance with clause 6.2. Terms and conditions published on the casino website, deposits and withdrawals are carried out within the framework of the payment system, which can be selected on the casino website. Withdrawals are made using the same payment method that was used for depositing. I chose the Skrill payment system. As of September 28, the method I chose was available. Screenshot attached.

Please help me resolve a dispute with the casino in getting my money

Thank you in advance.

Unseriöses Casino FEZbet Casino

Grund Verzögerte Auszahlung

Betrag €2107

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Rovanes

vor 2 Jahren

Hello,

The casino has credited my balance to my payment wallet.

Thank you for your help. I have no more claims against the casino.

FEZbet Casino

• Representative

vor 2 Jahren

Dear all,

We would like to inform you, that we have paid the manual withdrawal to the Skrill account of the customer.
The funds should reach the account in the nearest time.

We hope this helps resolve the case.

Sincerely,
FezBet Customer Support

Rovanes

vor 2 Jahren

Dear All!

The necessary information for crediting my balance to the payment wallet has already been provided. Providing bank details is not advisable due to the fact that crediting the balance to my bank account is not comfortable for me. I provided the appropriate justification.

Dear casino, do you guarantee that my balance will be credited directly to my payment wallet after providing bank details?

FEZbet Casino Beschwerde-Statistik

Gelöst 30 / 31

Durchschn. Betrag $767

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Ich habe einen Gewinn von 400 Euro gewonnen. Alle Voraussetzungen zur Verifikation sind erfüllt. Aber es wird einfach nicht ausgezahlt. Auf Nachfrage werde ich immer wieder abgewimellt. Ständig wurde mir gesagt, dass meine Konto zwar verifiziert ist, aber das das Geld für den 17. 06.2022 vorgemerkt ist. Die Auszahlung kommt aber immer noch nicht. Angeblich sei die Anfrage sehr hoch.

Anbei erhalten Sie die Screenshots mit dem Kundenservice.

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Mit freundlichen Grüßen

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Sehr geehrte Damen und Herren,

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