Beschwerde #133 Evobet Casino

Delaying verification and payment

Von Tania M.

vor 2 Jahren

Trying to verify my account for over 3 weeks.

I created it on October 26th. After a delay of almost 2 weeks, my identity and proof of residence were approved and verified.

Now when I request a withdrawal, they always ask for an additional document. I need my money, trying for more than 3 weeks. I will attach all the email and chat prints here.

Detail: when you send the document on Thursday, they only respond after Tuesday.

Unseriöses Casino Evobet Casino

Grund Abgelehnte Auszahlung

Betrag R$220

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @tania1002009,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Evobet Casino

• Representative

vor 2 Jahren

tania1002009

• Brasilien • 1 Bewertungen

vor 2 Jahren

I requested the withdrawal 5 days ago.

Evobet Casino

• Representative

vor 2 Jahren

Dear TANIA1002009,

Thank you for contacting us.

We would like to inform you that your withdrawal request of 220,00 BRL via PIX has been successfully reviewed and will be processed as soon as possible.

Regarding the email request by AskGamblers, it will be sent within the next 24 hours.

In the meantime we remain at your disposal.

Best regards,
The Evobet Team

Evobet Casino Beschwerde-Statistik

Gelöst 42 / 45

Durchschn. Betrag $2,511

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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