Reclamação #132 Cassino Evobet

Evobet Casino - Delaying verification and payment

Por Tania M.

há 2 anos

Trying to verify my account for over 3 weeks.

I created it on October 26th. After a delay of almost 2 weeks, my identity and proof of residence were approved and verified.

Now when I request a withdrawal, they always ask for an additional document. I need my money, trying for more than 3 weeks. I will attach all the email and chat prints here.

Detail: when you send the document on Thursday, they only respond after Tuesday.

Cassino em disputa Cassino Evobet

Motivo Pagamento negado

Valor R$220

Discussão

AskGamblers

• Support Team

há 2 anos

Dear @tania1002009,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cassino Evobet

• Representative

há 2 anos

tania1002009

• Brasil • 1 Avaliações

há 2 anos

I requested the withdrawal 5 days ago.

Cassino Evobet

• Representative

há 2 anos

Dear TANIA1002009,

Thank you for contacting us.

We would like to inform you that your withdrawal request of 220,00 BRL via PIX has been successfully reviewed and will be processed as soon as possible.

Regarding the email request by AskGamblers, it will be sent within the next 24 hours.

In the meantime we remain at your disposal.

Best regards,
The Evobet Team

Raio-X do Cassino Evobet

Resolvido 44 / 49

Valor médio $2,340

Duração média da reclamação 11 dias

Resposta média 2 dias

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5 days ago, I went in to play again, luck was on my side, and therefore I won quite good amounts from the games.

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The amount in my account is 60 thousand euros.

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I am having trouble withdrawing my money from Evobet Casino. The amount in question is €3,000, but withdrawals can only be requested in increments of €1,000.

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