Beschwerde #129 Evobet Casino

Delayed payment for 13 days

Von LucasGimenes

vor 2 Jahren

According to the attached prints, Evobet has always made it difficult for me to make my withdrawal request from the beginning. Initially, more than two months ago, they informed me that the account was verified, then they asked me for a selfie holding paper, then also, a document proving the phone number, etc... after several confusions on the part of Evobet, including repeated denials and numerous previous withdrawal requests due to "technical problems".

So finally, on September 8, 2023, I made my last withdrawal request, hoping to finally receive my money within 3 business days, considering that all this hassle to withdraw MY MONEY has been going on for more than two months, as per attached print, and worst of all, my account is completely verified, as I sent all my requested documents several times.

So far nothing has been resolved, email and chat always respond to the same automatic things.

In short, I have a pending withdrawal in the amount of R$4,881.00 since September 8th, that is, 13 days ago, not to mention all the inconvenience that has lasted for months

Unseriöses Casino Evobet Casino

Grund Verzögerte Auszahlung

Betrag R$4881

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

LucasGimenes

vor 2 Jahren

The payment was finally made by Evobet. Everything's solved! Thank you AskGamblers for your support, if it weren't for your participation I would never have received this amount that had already lasted for more than two months.

AskGamblers

• Support Team

vor 2 Jahren

Dear @LucasGimenes,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Evobet Casino

• Representative

vor 2 Jahren

Dear LUCASGIMENES,

Thank you for the follow up.

Please note that your withdrawal has been now completed (as you can confirm from your cashier) and the funds have been transferred to your account.

We remain at your disposal.

Best regards,
The Evobet Team

Evobet Casino Beschwerde-Statistik

Gelöst 42 / 45

Durchschn. Betrag $2,511

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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