Hi everyone.
I made several deposits and withdrawals to Cryptorino and everything went regularly until my last won (around 140€ profit in single bet slip). After that I was informed that I have to do kyc or my account will be deleted, I did it and despite the fact I didn’t play before January at this casino, casino refused to pay me and my account and let me just take last deposit.
Dear askgamblers, please protect my interest. I played fairly and this is ridiculous that I can’t withdraw my winnings after lot of deposits and lot of withdrawals before that.
I am desperate
P.s. I don’t know what my name is because I forgot to check it before they froze my account, but email is correct
Beschwerde-Info
Dear @Nidza1101,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
The stolen amount is 140€.
Dear Cryptorino Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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