Cryptorino Casino

Closed my account after winning 5000 USDT withheld

Von Javika84

vor 1 Jahr

Hello,

I would like to file a complaint regarding Cryptorino.io.

I have been playing at this casino for several months, mostly on live roulette. One of the main reasons I chose Cryptorino was their advertised promise of being an anonymous casino – with no KYC or verification process required. This is clearly stated on their website.

Over this period, I made more than 30 deposits and withdrawals without any issue. The withdrawals were always instant. Everything was working perfectly… until I started winning more than I deposited.

After a good streak on live roulette, I requested another withdrawal and my account was suddenly closed without warning. I received an email requesting full KYC verification, including:

A copy of my ID

Proof of address

Proof of all deposits

A video of myself stating that I am not part of a "syndicate"

I complied with everything they asked for, even though I don’t understand what a “syndicate” has to do with playing roulette. I had never heard of such a request in any other casino.

Despite sending all the required documents and video, my $5,000 balance remains locked and I have not received any reply from their support team in days.

I believe this is a serious breach of trust and potentially a scam. They changed their own rules once I became a profitable player. This goes against their own terms, which say that no verification is needed.

I have attached two screenshots: one showing that I submitted all the requested documents, and another showing the email from Cryptorino asking for verification.

I respectfully ask AskGamblers to assist me in resolving this situation and help me recover my funds.

Thank you for your support.

Unseriöses Casino Cryptorino Casino

Grund Kontolöschung

Betrag $5000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear Cryptorino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Cryptorino Casino Beschwerde-Statistik

Gelöst 0 / 9

Durchschn. Betrag $2,053

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

Cryptorino Casino Beschwerden

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Hi everyone.

I made several deposits and withdrawals to Cryptorino and everything went regularly until my last won (around 140€ profit in single bet slip). After that I was informed that I have to do kyc or my account will be deleted, I did it and despite the fact I didn’t play before January at this casino, casino refused to pay me and my account and let me just take last deposit.

Dear askgamblers, please protect my interest. I played fairly and this is ridiculous that I can’t withdraw my winnings after lot of deposits and lot of withdrawals before that.
I am desperate

P.s. I don’t know what my name is because I forgot to check it before they froze my account, but email is correct

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Total deposit: 75.000NOK
Total balance: 100.000NOK
Amount confiscated: 90.000NOK

They told me to withdraw my last deposit which was 10.000NOK. Have added a picture to the attached files for proof.

Lastly, I advice AskGamblers team to lower their rating and reconsider their partnership as it seems a lot of people have unjustly lost their funds on this site. Their absence of dialogue is also not helping.

Best regards, Sander.

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I contacted the casino’s support team on December 8, 2024, via email to understand the reason for the block, but I have not received any response.
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