Cryptorino Casino - Closed my account after winning 5000 USDT withheld

Hello,

I would like to file a complaint regarding Cryptorino.io.

I have been playing at this casino for several months, mostly on live roulette. One of the main reasons I chose Cryptorino was their advertised promise of being an anonymous casino – with no KYC or verification process required. This is clearly stated on their website.

Over this period, I made more than 30 deposits and withdrawals without any issue. The withdrawals were always instant. Everything was working perfectly… until I started winning more than I deposited.

After a good streak on live roulette, I requested another withdrawal and my account was suddenly closed without warning. I received an email requesting full KYC verification, including:

A copy of my ID

Proof of address

Proof of all deposits

A video of myself stating that I am not part of a "syndicate"

I complied with everything they asked for, even though I don’t understand what a “syndicate” has to do with playing roulette. I had never heard of such a request in any other casino.

Despite sending all the required documents and video, my $5,000 balance remains locked and I have not received any reply from their support team in days.

I believe this is a serious breach of trust and potentially a scam. They changed their own rules once I became a profitable player. This goes against their own terms, which say that no verification is needed.

I have attached two screenshots: one showing that I submitted all the requested documents, and another showing the email from Cryptorino asking for verification.

I respectfully ask AskGamblers to assist me in resolving this situation and help me recover my funds.

Thank you for your support.