1150 dol KYC

Hi everyone.

I made several deposits and withdrawals to Cryptorino and everything went regularly until my last won (around 140€ profit in single bet slip). After that I was informed that I have to do kyc or my account will be deleted, I did it and despite the fact I didn’t play before January at this casino, casino refused to pay me and my account and let me just take last deposit.

Dear askgamblers, please protect my interest. I played fairly and this is ridiculous that I can’t withdraw my winnings after lot of deposits and lot of withdrawals before that.
I am desperate

P.s. I don’t know what my name is because I forgot to check it before they froze my account, but email is correct

Hi. Cryptorino.io has sent me an e-mail telling me that my balance is confiscated due to breaching rules of their sportsbook. They of course don't want to tell me which term, as it is all bogus. I don't have much hope here as I see they have failed to communicate in previous complaints on this site.

Total deposit: 75.000NOK
Total balance: 100.000NOK
Amount confiscated: 90.000NOK

They told me to withdraw my last deposit which was 10.000NOK. Have added a picture to the attached files for proof.

Lastly, I advice AskGamblers team to lower their rating and reconsider their partnership as it seems a lot of people have unjustly lost their funds on this site. Their absence of dialogue is also not helping.

Best regards, Sander.

Hello,

I would like to file a complaint regarding Cryptorino.io.

I have been playing at this casino for several months, mostly on live roulette. One of the main reasons I chose Cryptorino was their advertised promise of being an anonymous casino – with no KYC or verification process required. This is clearly stated on their website.

Over this period, I made more than 30 deposits and withdrawals without any issue. The withdrawals were always instant. Everything was working perfectly… until I started winning more than I deposited.

After a good streak on live roulette, I requested another withdrawal and my account was suddenly closed without warning. I received an email requesting full KYC verification, including:

A copy of my ID

Proof of address

Proof of all deposits

A video of myself stating that I am not part of a "syndicate"

I complied with everything they asked for, even though I don’t understand what a “syndicate” has to do with playing roulette. I had never heard of such a request in any other casino.

Despite sending all the required documents and video, my $5,000 balance remains locked and I have not received any reply from their support team in days.

I believe this is a serious breach of trust and potentially a scam. They changed their own rules once I became a profitable player. This goes against their own terms, which say that no verification is needed.

I have attached two screenshots: one showing that I submitted all the requested documents, and another showing the email from Cryptorino asking for verification.

I respectfully ask AskGamblers to assist me in resolving this situation and help me recover my funds.

Thank you for your support.

Hello,

I’m writing to report an issue I’m experiencing with Cryptorino Casino regarding my account and a pending withdrawal.

Here’s what happened:

I deposited €50 into my account and started playing. After some successful bets, I managed to increase my balance to $400.
When I tried to request a withdrawal, my account was suddenly blocked. Now, whenever I try to log in, I receive the message:
"Your account has been blocked, please contact support."
I contacted the casino’s support team on December 8, 2024, via email to understand the reason for the block, but I have not received any response.
Today is December 22, 2024, and the issue is still unresolved.
This situation feels unfair and unprofessional. I would appreciate your assistance in resolving this matter and ensuring the casino provides a proper explanation and allows me to access my funds.

Best Regards

I deposited in crypto currency on the Cryptorino casino. I wanted to withdraw about €110 but it was refused and 3 days later I was sent an email to verify my KYC and at the same time close my account.
I sent all these documents on Thursday, November 28 but despite my reminders still no response.
While I respected all their conditions.
Thank you for your help

Hello everyone. I chose this casino because there were no negative reviews. And now I regret it. Since today after I made a dkposit, made several bets in this casino, I decided to withdraw an amount of $ 50. I hoped to get them quickly, since before registration I wrote in the live chat, they promised that withdrawals are considered within 15 minutes. But as it turned out, my transaction is being considered. I tried to clarify why my withdrawal is under consideration, they answered that they do not know and I need to wait. I clarified how long I need to wait, they answered that it is unknown, since they do not have time regulations. They can analyze a day, week, month, years. I then asked to clarify in which rules it is written that my withdrawal can be under consideration, but they did not write anything to me.