Beschwerde #31 PartyCasino

Party Casino - Closed my account and confiscated my winnings without providing valid reason

Von preravnomi

vor 10 Jahren

Party casino account created 29.04.2015
Deposit $25 using webmoney
Credited bonus $ 25
Play slot machines (bet 2-5$)
Bonus is clear
Won $1700
Sent state documents - driver's license
Documents approved
Ordered withdrawal back to webmoney $1700
Withdrawal approved, but the money was not sent
Request a photo driver's license near the face
Photo driver's license near the face sent
After that to my emails do not respond, do not send the money, the account is still locked (paragraph 2, 4, 14 and 17 terms and conditions).

Unseriöses Casino PartyCasino

Grund Kontolöschung

Betrag $1700

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Dear @preravnomi,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

PartyCasino

• Representative

vor 8 Jahren

Hi,

Upon receiving bank statement requested we have initiated a manual withdrawal to your bank account . You will receive the funds in the next 2 to 4 business days.

Best Regards
PartyCasino Team

preravnomi

• Schweden

vor 8 Jahren

Hello,

i got new email from partycasino

I full fill their request about bank statement.

PartyCasino

• Representative

vor 8 Jahren

Hi,

We have tried contacting you through the phone number that is registered on your account, however we were unable to reach you.
An email has been sent to your registered email address.

Best Regards
PartyCasino Team

PartyCasino Beschwerde-Statistik

Gelöst 52 / 60

Durchschn. Betrag $5,228

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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