Casumo Casino - Original withdrawl request canceled by operator without explanation and forced to re submit request

I made my first ever withdrawl request with this casino on Feb. 4th in the amount of $3007.93 CAD. Due to this being my first withdrawl I was required to do the verification process. I provided all of the requested documents immediately. After verification of my ID and address there were some issues pertaining to my initial payment method. This being because of issues pertaining to the third party merchant, Gigadat, that Casumo uses to proccess Canadian interact etransfers. After a number of emails, live chats, and screen shots I provided of sensitive banking information, my payment method was finally verified and I was assured my payment would be on way shortly. I then received an email from Gigadat confirming my withdrawl request was being processed and I would recieve it either that day or the next banking day.

Today, Monday Feb. 6th I checked and my withdrawl was still in pending status. I started a live chat to inquire into this and was advised after a few minutes of the agent looking at my account that there was a "problem" with my initial request and that I could now start a new withdrawal request. After the chat was closed I looked into my payment history and saw that my initial withdrawal request was canceled by the operator and I had to start a new request. I initiated this and proceeded to try a new chat to clarify why this had occurred. The agent I spoke to could not provide me any details other than to tell me not to worry as now that my withdrawl was pending it would be processed within 72 hours.

Given that I have fully completed my verification proccess, I had previously received confirmation if my payment being in transit, and provided no explanations for the cancelation of my initial withdrawal request, I do not believe that it is fair nor in good practices to have me restart my withdrawal at the bottom of the queue. The payment is being issued as an interact etransfer which if done manually takes a matter of minutes. I have not violated any of their terms or conditions. I have provided them with highly sensitive personal documents acting in good faith and belief that my payment would be processed in a timely fashion. Their customer service and payment processes are very poor. All I would like is to receive my funds in a timely manner. I have exhausted every other form of communication with this company and am beyond frustrated.