Hello! I’m a long time player at casumo casino and many others. They had me waiting for a cashout of about 3k and I verified my bank documents and was good to go. I was awaiting the money to come off the site when I received another email from support stating they want to know my source of wealth. From then began a long and tremulous process that yielded no end. I submitted bank documents and they were received and reviewed. After that they asked me for more bank documents (the exact ones I had submitted ) as my visa debit was used. My visa is a virtual card and connected with my bank account. I already submitted its statements. They are within the debit account. There exists no other documents yet they continue to ask for them.
Fast forward some play later I’m now at 6k cashout but unable to request withdrawal.
More correspondence with the team leads to them getting frustrated with me as they’re asking for documents and I’m submitting them in the chat. I am now at 10k withdrawal and am receiving no answers in the chat. They’ve now come to ask for documents from benefactors whom I do not have access to their records. I questioned them if closing my account would lead to me being paid out and they said I would need to complete the verification. I sent in my wins from other casinos and even asked other casinos for the transaction pages with my name on it for Casumo. Once they received those they rejected my verification and asked for everything again. I am going to be in contact with a lawyer to see my options. I am verified in every other way except for this source of wealth check which I did my very best and submitted every document I could myself access for their viewing. I am willing to leave Casumo but not without the money I am entitiled to.
