Casino770 - Refusing to pay me

Hi

I joined Casino 770 on Saturday, 23rd February 2013 following on from an advertisement that Sky television are showing - that if you join, they will give you a £20 free bonus (no deposit required). I also live at home with my mum and dad, so we share the same address and computer - they also saw this commercial, and decided they would join too - they are both pensioners, but like a wee dabble every once in a while. As we only have the one computer - we joined at different times of the day. On my account - I had a wee bit of luck (found it very confusing, as you have to play x amount of your wager before you can withdraw), however, I followed the guidelines - made a £30gbp deposit through my own bank card - and then made a withdrawal of £200gbp. I also thought I'd try my luck yesterday morning - and deposited a further £20.

I have now been accused of opening multiple accounts - which is not the case - my mum/dad are real people. I have been asked to send over my bank cards/driving license/passports etc.

I can also advise that my dad has been contacted as he had a bit of luck also. He was asked to provide bank card/passport which he has. This is absolutely absurd - my parents are pensioners - and they are subject to this. We are all being accused of cheating which is blatant lies - we are real people - and this has been verified by sending over the relevant identification documentation.

I have contacted Casino 770 this morning to have an update on my withdrawal - and the only information they can give me - is that its with the relevant department.

I am absolutely livid. I am certainly not a fraudster (which they are insinuating), I have given them the proof that they have asked for - and they are still refusing to pay out.

I note that other members are having the same problems - and part of me is glad that its not just "us" they are singling out. This is a disgrace.

Please advise