Casinia Casino - Withdrawals delayed by the Casino for 25 days

Dear Freimaniss

Kindly be informed that we are checking with relevant department regarding your withdrawals and we would get back to you as soon as we have any news from them. We are sorry for the inconvenience caused.

Best Regards
Casinia Team

Hello!
The same message I get every time from your live chat and nothing changes, still no money has arrived.
Just please finalize my withdrawals, almost a month already.

Dear Freimaniss

Kindly be informed that due to high volume of requests there is slight delay of your withdrawals , please note that we working on processing the withdrawals as soon as possible , please accept our apology for the situation.

Best Regards
Casinia Team

OK, still waiting for my withdrawals to be completed. I hope you'll keep your promises.

Dear @Freimaniss,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello!
Thank you for your help!
Casinia paid me those 3 oldest withdrawals in the amount of 1229€, so I guess this case is solved.
However, I have 2 more withdrawals from Casinia pending, total amount of 587€, hopefully they'll pay this soon.
Thanks again!

Dear Freimaniss

Kindly be informed that we are checking with relevant department regarding your withdrawals and we would get back to you as soon as we have any news from them.

Please accept our apology for the inconvenience caused.

Best Regards
Casinia Team

Hello!
Still 2 withdrawals pending, 500€ and 87€.

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Freimaniss

Thank you for your patience.

Kindly be informed that in order for your withdrawals to be completed you would have to verify your gaming account.
Please go to your account menu verification page and upload the requested documents in there.

Best Regards
Casinia Team

Hello!
All documents are sent and confirmed from your side.
I will update if any changes from Casinia and withdrawals will be processed.

Hello!
I have sent all the required documents and photos, account is verified now!
Still 2 withdrawals pending for 17 days already, 500€ and 87€.

Dear @Freimaniss,

Thank you for your update.

Please make sure to confirm once you receive the full amount.

Thanks in advance for your cooperation.

Just received 500€ withdrawal, now 87€ withdrawal waiting to be completed.
I will update if money will be received!

Money received. Case can be closed.
Thank you askgemblers for help.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.