Casinia Casino - Winnings not paid out and account closed with no proper justification

Dear @gouravsharma,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

hello sir my pending withdrawal is rejected and only INR 22000 is paid to me [this is my last deposited amount ] they refused to pay out my winning the screenshot of this 22000 inr waithdrawal us attached earlier
thankyou

Dear all,

Thank you for reaching out!

We would like to kindly draw your attention to the fact we reserve the right to close the account and void winnings if we detect betting patterns that are deemed to be abusive, as it is stated in article 9.3 of our Terms and Conditions:

9.3 We reserve the right from time to time to conduct a game play review/review the customer`s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

After a check of the user’s session was done, the relevant department came to a conclusion that an abusive pattern had been used, therefore the account was closed with winnings voided.

Best regards,
Casinia.com

dear sir as the casino is saying that I have reached their term and condition according to their paragraph 9.3I can assure I have not used any kind of such betting I request ask gambler to please ask the casino for clarification and justification what kind of improper batting was used I have just placed one bat and win that Seoul how this can be improper betting I kindly request ask gambler to furtherAsk from my batting history from casino and kindly make a judgement how that was improper battingThe casino is unable to explain the reason why and vote improper batting strategies was used I don't know how this is possible they are sayingBecause I just I just make a deposit without using any of their bonus and start playing and I just played and winOn the very first bet placed I don't have any other account I don't use any kind of a strategy I don't behave like improper betting any kind of thing like that and I kindly askThe casino if you are not paying out my winnings then please clarify the reason and please provide any kind of evidence that proves that I was using improper betting strategies Or if you cannot do so then please give me access to my account so I can provide my bet history to ask gambler so they can check it out and judge who is wrong here

Dear Casinia Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player and send the required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Casinia Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.