Beschwerde #6
Casinia Casino
Stalling a payment of €4380.90 for over 10 months!
vor 7 Jahren
I’ve decided to write here because I’ve reached the end of my patience. Last year I won €4380.90 playing slots at Casinia. I made a withdrawal for the full amount and provided all my documents which were all approved. Weeks passed and I was not paid. I kept withdrawing and the funds kept bouncing back. This happened several times usually without explanation.
All my withdrawals were cancelled. I would go into the withdrawal section and the maximum amount the system allowed me to withdraw would change as the months passed. At one point the max withdrawal was €2500. I cashed that out and it was cancelled. Then the max withdrawal changed to €1000. I cashed that out and they cancelled it. Casinia then contacted me saying that I must split my withdrawal into €500 increments. Nowhere in Casinia’s terms and conditions did it say that they have the right to do this when someone wins. And even now it says in the withdrawal section that the maximum withdrawal is €1000 so I don’t understand why they say this. Nonetheless I made the €500 withdrawal. Over 3 months later that €500 is still pending.
If you win at Casinia they do not pay. They hold onto your money and constantly cancel your withdrawals hoping that the player will just give up and gamble it back. I doubt they have any intention to pay me at all. This is because it has been nearly 10 months and now and after many withdrawals I have not received a penny. I ask that Casinia stop this and show some professionalism. Because of the amount of time that has passed I ask that Casinia pay me my winnings in full so that we can all move on from this.
All my withdrawals were cancelled. I would go into the withdrawal section and the maximum amount the system allowed me to withdraw would change as the months passed. At one point the max withdrawal was €2500. I cashed that out and it was cancelled. Then the max withdrawal changed to €1000. I cashed that out and they cancelled it. Casinia then contacted me saying that I must split my withdrawal into €500 increments. Nowhere in Casinia’s terms and conditions did it say that they have the right to do this when someone wins. And even now it says in the withdrawal section that the maximum withdrawal is €1000 so I don’t understand why they say this. Nonetheless I made the €500 withdrawal. Over 3 months later that €500 is still pending.
If you win at Casinia they do not pay. They hold onto your money and constantly cancel your withdrawals hoping that the player will just give up and gamble it back. I doubt they have any intention to pay me at all. This is because it has been nearly 10 months and now and after many withdrawals I have not received a penny. I ask that Casinia stop this and show some professionalism. Because of the amount of time that has passed I ask that Casinia pay me my winnings in full so that we can all move on from this.
Screenshot
