Casinia Casino - Payment Delayed Over 1 Month

Dear Customer,

Thank you for reaching out to us!

First and foremost, we would like to apologise for the caused inconvenience. We are glad to inform you that the withdrawal request in amount of 3070.00 NOK has been processed from our side on 10th of June 2022.

Should you have any more queries regarding the payment, feel free to contact us via Live Chat.

Best regards,
Casinia.com

Dear @Sylvia88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The money has still not reached my bank account. From bank account I mean, IBAN I have provided to Casinia. I can provide the account statement if needed.

For now, I have only received an email from MiFINITY. I have attached the screenshot of the email. But, I'm still waiting for the money in my bank account and not in MiFINITY.

Dear Customer,

Thank you for your reply!

Unfortunately, the withdrawal to a bank was not possible at the time due to technical issues. Therefore, the payment was made to your MiFinity account. According to the following article of our Terms and Conditions, we are not always able to guarantee the availability of your preferred payment method:

6.11 The Company will attempt to satisfy your wishes in terms of payment method, however, the use of payment method you prefer could not be guaranteed. Therefore, the Company may work through and perform payments using payment systems that differ from the one you requested to be used for processing your withdrawal.

We always strive to fulfil the needs of our customers, and we hope that the successful withdrawal satisfied your request.

Should you have any questions, feel free to contact us in chat.

Best regards,
Casinia.com

I paid through Credit Card on Casinia and asked for a withdrawal in the same Credit card. Casinia denied this. Then asked for withdrawal in another Credit card in my name and Casinia denied this as well. Later, Casinia asked me if I can provide my bank details so they can make withdrawal in bank account. And, they couldn’t even do that.

Finally they paid me in MinFINITY account where I didn’t even have an account. I had to make an account now to see if there was any money.

Happy to say that I have received my money after more than a month and several emails.

The complaint is resolved and it can be closed now.

Thanks askgamblers
Thanks Casinia

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.