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Casimba - Failed payment

GELÖST
Beschwerde-Info
Unseriöses Casino Casimba Spielothek
Grund Verzögerte Auszahlung
Betrag £ 700
Veröffentlicht am 5. Mai 2020

Hi @AskGamblers, could I please ask for your assistance in retrieving 2 x RAW cashouts that I have been waiting for since the 22nd and 23rd of April 2020...

Both payments have been accepted by @CasimbaCasino yet they have failed to reach my bank account.

I've contacted them now on at least 6 occasions through Live chat and more recently through email because they have subsequently banned me from there site because I literally said I was relying on that money they now seem to think I have a gambling problem even though I rarely gamble over 2hrs a week...

Anyway moving on with regards to the payments, on the 22nd april I made 3 separate cash outs of £100 of which I recieved 2 in good time leaving 1 x cash out of £100 to be paid, the next day 23rd I won on a few slots and ended up cashing out £600 which again was accepted. Which brings me here, Casimba claimed that they had an update problem regarding payment from the 20th April to the 23rd of April and some payment were delayed so I've waited and waited and asked questions only to keep being told that it's with the relevant department and is being investigated, etc, etc... yet here we are 9 working days later and still no payment recieved, surely this period of time is more than enough to credit my payments that I won fair and square? And if it was the case that there was a system update error, then why did I receive the 2 other payments of £100 each within the same period?

Can you please mediate and help me resolve this now rather irritating issue as it seems to me after reading other complaints of the same magnitude that Casimba Casino is trying to rip me off.

I will reiterate that these 2 x wins were RAW CASH wins. I have screen shots of the accepted payments of you need them and some correspondence with Live chat and Emails stating that these payments have been accepted.

Thank you for your time and I hope that you can resolve this.

Regards

yido1982

Veröffentlicht am 5. Mai 2020

( Edit )

The payments were accepted by @Casimba on 23rd April ( £100 ) and the 25th April ( £600 ). Sorry my mistake.

Veröffentlicht am 8. Mai 2020

Hello YIDO1982,

Kindly note that due to a problem with one of our payment providers, there was an issue which caused your withdrawal to be delayed which unfortunately was out of our control.

We are however pleased to confirm that this matter has since been resolved. Your withdrawals were re-processed on 5th May 2020, at which point we sent an email explaining what had transpired.

We are sorry that you have had this experience and can understand your frustration. Although this matter extended beyond our control, we apologize for any inconvenience it may have caused.

Should you have any further queries in this regard, please feel free to reach out to our Customer Support team via live chat or email.

Kind Regards
Casimba Casino

AskGamblers
Veröffentlicht am 8. Mai 2020

Dear @yido1982,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.