Beschwerde #2 Cashed Casino

Withdraw request delayed and canceled by cashed casino

Von Maksim1894

vor 1 Jahr

Hello, hope you are well. I registered with cashed casino and deposited 400 euro using my visa card, I have 500 euro on my account which I tried to withdraw submitting valid withdrawal request on 10.08.2024.

However withdraw request was pending until 19.08.2024 (which is breach of cashed casino terms as in their terms and conditions 6.15 all withdraw request will be processed within 3 business days ).

When I reached out to cashed online support on 16.08.2024 they assured me that my withdraw request on final stage and I will receive 500 euro shortly. I asked if any actions required from my side on which support agent said "no , don't worry ".

On 18.08.2024 casino canceled my withdraw request and returned 500 euro to my balance. I contacted support the same day and asked for clarification.

Support agent told me "we have issues with payment company, please submit withdraw request again " I submitted withdrawal o request again on 18.08.2024 but I doubt I will get my money as they clearly don't wanna pay.

I never used any bonuses on cashed casino and would like to withdraw on the same visa card I deposited so I am not sure what is the issue is?Could you please help me to return money? I can send you screenshots of my communication with cashed support chat if required .Thank you

Unseriöses Casino Cashed Casino

Grund Verzögerte Auszahlung

Betrag €500

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 1 Jahr

Dear @Maksim1894,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cashed Casino

• Representative

vor 1 Jahr

Dear all,

Thank you for reaching out!

Please be informed that the withdrawal in question was paid out on the 30th of August.

We, therefore, consider the matter resolved.

Best regards,
Cashed Casino team

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per Cashed Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Cashed Casino Beschwerde-Statistik

Gelöst 27 / 28

Durchschn. Betrag $2,101

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

Cashed Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Probleme bei Casino und Sportwetten

Habe am 28.8.24 200Euro eingezahlt und könnte von Anfang an nicht im Casino oder Sportwetten spielen. Beim Sportwetten habe ich die Fehlermeldung "bitte melde dich an" und beim Casino "Spieler Blockiert " habe ein Screenshot eingefügt!

Jeden Tag schreibe ich im Livechat und die sagen immer wieder wir arbeiten dran ,bitte haben Sie Geduld und das der Support sich meldet.

Der Support hat sich einmal gemeldet und ich soll meine Cache leeren oder anderen Browser verwenden dad gleiche was mit der Livechat sagt und sonst melde die sich nicht.

Am 15.9 habe ich den nochmal geschrieben dann Antworten die mir ich soll deäas Problem genauer erläutern. obwohl ich den Jeden Tah im Livechat das erklären und per Email.

Gelöst

€200

Winnings withdrawal delay

I have a total of $11,750 to withdrawal. Due to their limits I have a total of $1750 “being reviewed” since May 23/24.
I have contacted customer support multiple times and I just a generic response of “there’s a high number of withdrawal requests and it will be approved soon” but it has now been 2 weeks and I have yet to receive anything. Considering I will have a few more withdrawals to make this is very frustrating.

90h übrig

€1,750

Failure to comply with Self exclusion request

On February 8, 2025, after losing thousands of dollars on Cashed Casino, I asked for my account to be permanently closed because I developed a gambling problem (See Document 1). Based on their terms and conditions and gambling industry basic standards regarding safe gambling, they agreed to my request.

On April 30, 2026, out of nowhere and without warning, I received a marketing email from them mentioning a special offer (See Document 2). It appears my account had been reopened, without any intervention on my part, the whole in clear violation of my request and all basic safe gambling protocols.
Unfortunately, after receiving their promotional email, I relapsed and lost 3125$ (See Document 3).

The first time I played on Cashed Casino, I lost a considerable amount of money. It was my mistake, I lived with the consequences and tried to rebuild my life. But after informing them of my gambling addiction and asking them to permanently close my account, it was their responsibility to assure the permanent closure of my account and to not solicit me with marketing emails.

I reached out to them and asked for a fair resolution but to no avail (See Document 4). This response was surprising considering that this situation is a clear and serious violation of basic safe gambling protocols. The unwarranted and unjustified denial of responsibility combined with the seriousness of the violation warrants for an symbolic sum of $500 as compensation for the trouble and inconvenience caused by Cashed Casino.

I am not looking to profit off the situation. I want to be made whole for their failure.

In conclusion, I am requesting to be refunded for all the deposits I made after I received from them, against my unequivocal request for permanent self-exclusion, several unprompted promotional emails, which have caused me to relapse, the whole representing an amount of $3125. In addition, I am requesting an additional amount of $500 as fair compensation for the trouble and inconvenience suffered. In total, my claim is for an amount of $3625.

Thank you.

25h übrig

$3,125

Delayed withdrawal from the casino

I am writing to file a complaint regarding a delayed withdrawal from Cashed.com.

I requested a withdrawal on March 26, 2026. As of today, the funds have still not been received. It has now been significantly longer than the stated processing time of 3–5 business days.

I have contacted customer support multiple times via email and live chat. Each time, I receive the same generic response stating that my withdrawal is “being processed” and that I should wait. However, no clear timeframe or meaningful update has been provided.

This situation is extremely frustrating and concerning, especially since there is no transparency or accountability from the casino’s side.

I would like to request immediate action on this matter and a clear update regarding the status of my withdrawal.

If this issue is not resolved promptly, I will be forced to escalate further through additional complaint platforms

⸻

I kindly ask AskGamblers to assist in resolving this issue as soon as possible.

Gelöst

$2,500

Delayed payment of two withdrawals from the 21st and 22nd

Well, it has come to this again, this is now my third time having to write a review in order to get my owed money out of cashed.

It's funny they go from paying me smaller payouts no problem in 3 days, to nothing as soon as I win something that seems to be over a certain amount... they now owe me 2200$ canadian in 3 different withdrawals: 2 for 1000, and 1 for 200$ won without a bonus on Feb 21st &22nd.

I have emailed support, but I haven't even received a reply back yet. So hopefully they can make good and pay me the money that I've won fair and square.

I have all the proof of info if needed

Gelöst

$2,200

Cashed Casino - Withdrawal problem of 1500 PLN

I wanted to file a complaint about the casino's operation. I deposited money without a problem, played, and won something. Then, the withdrawal process started. Even though the casino states that withdrawals are processed within 3 business days, my withdrawal request is still pending. Contacting support has no effect; they keep telling me to wait and wait, and nothing changes. I once received an explanation that they have a lot of withdrawal requests, but I've been waiting for mine since January 25th, so it's a long time. I should add that I played without any bonus, etc., just my own deposit. I haven't received any request to send any verification documents, etc., etc. I've read here that this seems to be a common practice and they're trying to rush things. So, I'm asking for help because of two pending withdrawals and I am start to be a little bit afraid.

Withdrawal amount:

1500 PLN from 25.01

3550 PLN from 31.01

Gelöst

zł5,050

Refusing to withdraw

Cashed.com is denying my withdrawal, has been sitting at the verification stage for well over a week and they stated it will be between 0-3 days. When contacting [email protected] they keep giving me excuses. I logged on to my account and now it states that my withdrawal is blocked by the operator. No explanation. My account is verified and no issues. whatsoever. I think I was scammed.

Gelöst

$1,500

Delayed payout 800

Delayed payout. It’s been 4 days and still pending. They just want deposited money. Everything is slowed. Live chat has isn’t helpful at all. Email responses are also super slow. I want the pending withdrawal to change status asap. Right now it’s still pending reviewed after being told by a vip manager that they escalated the issue.

Gelöst

€800

Refusing to pay out

I’ve never had to submit a complaint before (I’ve played at so many online and never experienced blatant fraud such as at Cashed. They are well past their own terms of service and ignore messages, while chat replies are simply bots who close the chat after providing generic excuses. I am consistently informed the, “Finance Department” (if there even is one) is experiencing delays.

Gelöst

$500

Delay in withdrawal 8 days

Hello,

My name is < first name removed > and I signed up on Cashed casino. I did not use any bonuses, won my money fairly and was even kind to customer service.

I have attempted to withdraw two payments of 400 and 750 for a total of $1150 via bitcoin deposit. And they said it would take 2-3 days, it has been 8 business days and no payment has been received.

I have communicated with their customer service and have received the same generic response each time about a delay in payment and they won’t answer any further questions.

I would really appreciate some help with this,

Thank you,

Gelöst

$1,150