Casino - Bspin Casino Locked my account with over 13 BTC balance



Unseriöses Casino Casino


BTC 13.7

Hellsinkyred Kanada
Veröffentlicht am 27. November 2020

On the 11th of November I won 13.7 BTC playing slots at BSpin. After making a withdrawal I did not hear back for a while. Then when I tried to log in I saw that the account had been locked. There was a message on the screen that said my account was under investigation.

I understood that this was a very large win and that the casino has every right to investigate it. But now 15 days has passed and not only have I not been paid, I have not even been given a proper update. I spoke to their support during this period a few times. Most of the time they just told me that my account was still under investigation. At he beginning of last week they assured me my inquiry would be answered within that week. I never heard anything back and it is now Thursday of the following week.

While a casino needs to investigate player accounts especially for large wins, they have had 15 days to investigate my account. I do not think there is any excuse for an investigation into a casino account to take so long. And I also think that Bspin’s lack of transparency and communication during this period is alarming.

I am not happy to have to come and complain publicly about this matter but feel that I have been given no choice. BSpin has been unresponsive and is withholding a very large win without any reason: I played a slot that was allowed and bet an amount that was allowed by the casino itself and their terms and conditions. So I ask BSpin to please conclude their investigation and honor the win.

Hellsinkyred Kanada
Veröffentlicht am 30. November 2020

I wanted to update here that has gone completely silent and made no contact with me.

Hellsinkyred Kanada
Veröffentlicht am 1. Dezember 2020 has sent me an email making accusing me of cheating by having many accounts. They have said that they will not pay. is making false allegations of me cheating because they do not want to pay me 13.7 BTC. It is a huge win and instead of depreciating in value during the last 3 weeks, it has soared in value. Perhaps if BTC had crashed they would have paid me. But now they have decided that they will prefer to take their chances with not honoring the win.

They will not be able to show legitimate proof to Askgamblers against me because I won without breaking a single rule. Unless winning a large amount is against the unwritten rule: Big wins are not allowed at does not honor their debts to their players. Your money is not safe there.

Veröffentlicht am 14. Dezember 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.