It all started when I saw an advertisement on Instagram for this company.
I decided to register, topped up my account several times, and lost money. One evening I managed to go from a deposit of 40 euros to an amount of 250 euros. I tried to make a withdrawal on December 15, 2023, and after 3 days of waiting, I was asked for documents for verification in my account. I uploaded all the documents without any problems, the document upload page stated that verification may take up to 24 hours. Naturally, after 24 hours no one checked the documents. I read in the site rules, which indicate that document verification takes up to 3 business days, but support denied this information to me, saying that verification takes up to 10 days. There is so much different information, it’s scary!
After about 7 days, my first two documents were confirmed and the next one was requested. I uploaded a new document again and waited for about 12 days. They confirmed the verification of the documents, but the money was never withdrawn. The next day, I discovered that in my account, there was again a request to upload the documents that had previously been confirmed! They are mocking. I downloaded everything again and waited 11 days, they confirmed the documents and issued a new request, again for the same documents!!! This site is an absolute scam and it is impossible to get verified there! Every time after 10 days of waiting they ask for the same information or documents! Beware of this bookmaker.
On January 16, they wrote to me by email that they needed to re-upload a new document allowing me to stay in the country where I was registered. I quickly sent everything and after 13 days there was no response from them! I wrote to them by email, to which they replied that you need to upload some documents to the site again! But everything on the site has already been confirmed a long time ago and there is nowhere and nothing to download!
They're just making fun of me!
