Beschwerde #73 Boo Casino

They give insufficient information about my account

Von Haukeni

vor 9 Monaten

I have had an account on Boo Casino, but their support claims otherwise. I cannot create an account on their website, because my email is already in use. Boo Casino claims that I do not have any account despite it clearly being the case. I have also asked for any possible support contacts made using this email, which they claim there is none. I ask for help in making sense of the situation, as my email clearly is in use on their site.

Unseriöses Casino Boo Casino

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Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 9 Monaten

Dear @Haukeni,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Boo Casino

• Representative

vor 9 Monaten

Dear Haukeni,

Thank you for raising your concerns and giving us the opportunity to address them.

We have reviewed the matter, and we can confirm that our Support team had taken the issue to their attention and raised it to our technical team for review at the time you reported it.

Recently there was a follow up sent to you confirming that after an update of the email address, you should now be able to complete the registration process.

We would appreciate it if you could share if the matter has been resolved on your end.

Best regards,
BooCasino Team

Boo Casino Beschwerde-Statistik

Gelöst 7 / 7

Durchschn. Betrag $1,570

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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