Boo Casino - Delayed payment of €4,891

Hello Puris24.

Could you please let me have your email address so I can check your account to help you with your complaint?

Hello again Puris24. Don't worry about replying with your email address. I've managed to get your details and will be getting a response to you very soon.

Hello Martins

Our apologies for the wait on your withdrawal. We've had an internal issue delaying our processing of them all, resulting in a backlog.

This is being dealt with and will be resolved soon, to be back on track over the next few days. We deeply apologise for this and strongly aim to avoid this happening in the future.

For now, I would advise you wait for your current withdrawal to process.

Hi, i hope it happens soon, thank you for your response.

Quick update. Chat memmber said yesterday that the finance department is on my withdrawal. But still nothing, not approved or money sent to me. It will reach two weeks on Thursday. I undarstand that something can go wrong, things like that happen but it should have been resolved in a couple of days not weeks. Now Im under pressure every day, as i dont know when and if im actually going to get my winnings.

Hello Puris24.

I checked again and seen your withdrawal is to be paid in full but there is still a delay with our finance team's processing of withdrawals. Another check was made earlier today to make certain of the payment, so that's all the information I can get for you but would be happy keeping you up-to-date with the process.

Thank you for your patience so far and I hope you will have your winnings in your own account soon.

Thank you for your reply, i really appriceate that you are keeping in touch and informing me. I was told it should kick in my account this week by a chat member today, so i will give an update here on Friday about this.

Update: Winnings should be with me today, as the chat member said. I will give a shout if it does so we can close this up.🙂

Hello Puris24. Thank you for the notification but I have to apologise if this doesn't happen today.

We're having finance check for you to see what can be done to get this to you quickly. It may not be today but soon.

I finally had my hopes up about this. So that means the info from your staff was missleading. Like i said before, i would understand a small delay, but this is week no. 3 already. I was actually thinking about giving you another shot, even with the long delays. But im not sure if i will want to anymore, as i never in my life had to wait this long for a payout. Thank you for beeing so responsive to this, but responding really doesnt fix the issue. If the money finally gets to me today, i might try my luck with Boo again. If not, i doubt that i will take the risk of waiting for so long another time...:( im really dissapointed to be honest.