Boo Casino - Casino not paying withdrawal of 500 EUR

Ok seems like my first withdraw was rejected because there was 100 euros max cashout but i dont think it has to take another 2-5 days again when the 100 euros withdraw was automaticaly accepted via boocasino payment team after they cancelled the 500 euros withdraw. So now that 100 euros withdraw is in pending state again.

Dear Sturmoneee,

First of all, we would like to thank you for playing at BooCasino for so long and congratulations on your winnings!

We have had a look at your account information and can confirm that your new withdrawal for the maximum allowed amount of 100 EUR is currently in process. You will be informed via email as soon as all checks are completed from our side and the payout has been initiated.

Here we would like to advise that withdrawal requests are handled manually and are subject to several layers of processing and approval, especially when the source of winnings involves bonus funds. As outlined in section 9. Withdrawal Requests in the General Terms and Conditions of the casino (https­://­www.bo­oca­sin­o.c­om/­en/tnc)
[...]
- You may request a withdrawal from your existing balance provided that all terms and conditions have been met. Before approving your withdrawal request, we will review your game play for any deviation from these Terms and Conditions, and the terms and conditions of any relevant bonus.
[...]
- We maintain a target of three (3) working days for the processing of withdrawals but may not be held liable should we take longer."

We understand that waiting can be frustrating and we can assure you that we aim to process withdrawal requests as soon as we are possibly able. Your patience and cooperation on this matter are highly appreciated.

Best regards,
bCasino

Thanks, I received money to my account today. case resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.