Beschwerde #47 Blaze Spins Casino

Verification has still been pending since 5 days

Von Paskal H.

vor 1 Monat

Verification has still been pending since 5 days. I tried contacting support. They said they have a maximum of 5 days to review my documents. Told them 5 days has been reached. They said they are not the KYC team and couldnt do nothing.

I made one deposit with them, tried to withdraw send me to KYC (normal) the review of 5 days is a nonsense.

Unseriöses Casino Blaze Spins Casino

Grund Verifizierungsprobleme

Betrag $121.45

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear @GhostywR,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Blaze Spins Casino

• Representative

vor 1 Monat

Dear @GhostywR and AskGamblers Complaint Team,

We would like to provide the final timeline and resolution for this case:

Verification (April 23rd): The player’s account was successfully verified.

First Withdrawal Request (121.45 CAD): Immediately following verification, this request was audited. A 'sticky' bonus of 62.5 CAD was removed in accordance with our Bonus Terms, and the player was notified of this via email.

Player Activity: The remaining balance of 58.95 CAD from that request was subsequently played through by the user.

Subsequent Successful Payout (319 CAD): A few days later, the player requested a new withdrawal of 319 CAD, which was successfully processed and paid out in full.

As the player has been verified, has successfully received a significant payout, and the disputed 121.45 CAD was handled according to the terms (bonus deduction + gameplay), we consider this matter resolved and ask for the complaint to be closed.

Best regards,
Nick
Blaze Spins Casino

AskGamblers

• Support Team

vor 1 Monat

Dear all,

This complaint has been reopened as per Blaze Spins Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 1 Monat

Dear Blaze Spins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Blaze Spins Casino Beschwerde-Statistik

Gelöst 12 / 12

Durchschn. Betrag $1,200

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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Blaze Spins casino - Verifizierung und ausstehende Auszahlung

Sehr geehrtes AskGamblers-Team,

Sie haben mir per E-Mail eine Promotion für das Blaze Spins Casino zugesendet, in der angegeben war, dass für Auszahlungen über Crypto kein KYC erforderlich sei. Auf dieser Grundlage habe ich mich registriert und gespielt.

Ich habe 1.708 € gewonnen, warte jedoch seit über 6 Tagen (inkl. 4 Werktagen) auf die Verifizierung. Laut AGB des Casinos darf diese maximal 3 Werktage dauern.

Trotz über 10 Kontaktversuchen per E-Mail und Live-Chat habe ich keinerlei Antwort vom Casino erhalten.

Ich bitte Sie, den Fall zu prüfen und sicherzustellen, dass beworbene Casinos ihre zugesagten Bedingungen einhalten.

Mit freundlichen Grüßen

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Withdrawal Stuck in Pending

Hello. On 2026-03-19 (21:55:09) I made my first withdrawal of 1000 euros from Blaze Spins casino. It was sent to me very fast as promised. It took them about 15 minutes.

After that I made my second withdrawal of another 1000 euros on 2026-03-19 (21:12:50). It was rejected, because only one withdraw is allowed per 24 hours period. Ok, fine - I can wait. I respect rules. Meanwhile my money after that and until today is stuck in “Pending” status. It’s is not yet transferred to my Skrill account and also it is not back in casino account. It’s just somewhere in the middle of nowhere and I don’t have access to it.

After 24 hour period passed, I contacted couple times Blaze Spins Live support about this situation. They told me, they can’t help me, because they don’t manage withdraws and they don’t have any updates about my situation. So only thing, they could do, was forward me to Blaze Spins email support. Fine.

I contacted 4 times Blaze Spins support team by using email. First time it was 2026-03-21 (17:32). They replied to me within one hour. Told me, they have technical issues and I should check my withdrawal status in next 12 hours. I waited another 24 hours and nothing changed. So I again contacted them using email support on 2026-03-22, 2026-03-23 and 2026-03-24. This time, they just ignored me and did not respond at all.

1 week have passed since I made my withdrawal to my Skrill account, but it still have not received my won money. I request Blaze Spins to immediately transfer my money to my account and issue will resolved. Thank you!

I also sincerely ask AskGamblers to help me in this situation. I can provide you with all details and screenshots at your request about this situation. Thanks!

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Verification take too long times

I am submitting this complaint because I won 50 dollars but I am currently unable to withdraw my funds. My documents have been pending verification for over two weeks. I have contacted customer support, but I have not yet received a clear update. I would appreciate assistance in completing the verification process and having my withdrawal reviewed as soon as possible. Thank you.

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I need help with KYC on blazespins =(

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Hopefully typing here speeds up the process and helps me with this issue.

I hope you will help me, as well as other users with delayed KУС verification in this project.

Good luck to everyone!

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KYC takes forever

I need help with KYC on blazespins!

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Funny how most sites verify within minutes but here they go forever.

Hopefully typing here speeds up the process and helps me with this issue.

Let me know if you need any other info

Best regards

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KYC delayed for 10 days for no reason and no reply to my messages

Below I will summarize the problem:

1.December 26th-I tried to request a withdrawal via crypto, wallet was not active so I asked help. Same day, Andrew from Customer Support Team said they would investigate what the problem was. Nothing about any KYC. Later, same Andrew advised me to try another withdrawal method. Again, no KYC mentioned.

2.After 4 days of silence, Zack from Customer Support Team told me that a KYC is needed, even if they advertise no KYC for crypto(but whatever) so I must upload the required documents.

3.I uploaded all documents 10 days ago. They are still pending. No reply if I asked via email what the matter was and why the unusual delay.

4.I kept asking questions to customer support team via email. No reply whatsoever. I sent them yesterday a formal complaint trying to solve the matter internally, then a reminder today. Complete silence.

If necessary, I can provide print screens with all the emails I sent. I attach the last one.

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I emailed Baze Spins support, but that doesn't work either.

I have 50 bucks on this site, and i can't withdraw

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No progress in KYC process

Hello!

I signed up and played for a bit, and then won 500€ in roulette.

I then tried to withdraw and was prompted to do a KYC process, which I did right away on the same day I registered my account and played (09.12.2025)

The website and the customer service state repeatedly that the process will take at the utmost 3 days to be completed, and I am now waiting for more than 12 days with no progress or reaction whatsoever.

I have spoken to the live chat on the website, who says they can’t do anything as they are not the accounts team, and I’ve written at least 2 emails with absolutely no response.

I am therefore lost and out of options on what to try next. I, therefore, would be very thankful for any help!

My demand is simply to get the kyc process done and my withdrawal.

Thank you!

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