Beschwerde #34 Blaze Spins Casino

My KYC takes Forever

Von Taras S.

vor 4 Monaten

I need help with KYC on blazespins =(

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Hopefully typing here speeds up the process and helps me with this issue.

I hope you will help me, as well as other users with delayed KУС verification in this project.

Good luck to everyone!

Unseriöses Casino Blaze Spins Casino

Grund Verifizierungsprobleme

Betrag €8647.97

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Blaze Spins Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Blaze Spins Casino

• Representative

vor 3 Monaten

Hello jinada and AskGamblers Complaint Team,

Thank you for your support and mediation.

As confirmed to AskGamblers via email, with evidence shared confidentially, we were unable to finalize KYC for this account due to a Proof of Identity issued in a restricted jurisdiction under our Terms and KYC policy, and multiple changes to core identity fields (first name, last name, DOB) during the active KYC process.

To bring this case to a practical close and in cooperation with AskGamblers’ process, we will proceed with a goodwill refund of the original deposit (€41.22), without prejudice and without admission of liability.

We would like to ask the player to contact us via email at support@blazespins.info, so we can arrange the refund accordingly.

Kind regards,
Maria
Blaze Spins Casino

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Blaze Spins Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Blaze Spins Casino

• Representative

vor 3 Monaten

Hello AskGamblers Team,

Thank you for your message.

We would like to inform you that we previously reached out to the AskGamblers team via email regarding this complaint and are currently awaiting a response.

We remain fully cooperative and ready to provide any additional information if needed.

Kind regards,
Maria
Blaze Spins Casino

Blaze Spins Casino Beschwerde-Statistik

Gelöst 12 / 12

Durchschn. Betrag $1,200

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

Blaze Spins Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Blaze Spins casino - Verifizierung und ausstehende Auszahlung

Sehr geehrtes AskGamblers-Team,

Sie haben mir per E-Mail eine Promotion für das Blaze Spins Casino zugesendet, in der angegeben war, dass für Auszahlungen über Crypto kein KYC erforderlich sei. Auf dieser Grundlage habe ich mich registriert und gespielt.

Ich habe 1.708 € gewonnen, warte jedoch seit über 6 Tagen (inkl. 4 Werktagen) auf die Verifizierung. Laut AGB des Casinos darf diese maximal 3 Werktage dauern.

Trotz über 10 Kontaktversuchen per E-Mail und Live-Chat habe ich keinerlei Antwort vom Casino erhalten.

Ich bitte Sie, den Fall zu prüfen und sicherzustellen, dass beworbene Casinos ihre zugesagten Bedingungen einhalten.

Mit freundlichen Grüßen

Abgelehnt

€1,708

Verification has still been pending since 5 days

Verification has still been pending since 5 days. I tried contacting support. They said they have a maximum of 5 days to review my documents. Told them 5 days has been reached. They said they are not the KYC team and couldnt do nothing.

I made one deposit with them, tried to withdraw send me to KYC (normal) the review of 5 days is a nonsense.

Gelöst

$121

Withdrawal Stuck in Pending

Hello. On 2026-03-19 (21:55:09) I made my first withdrawal of 1000 euros from Blaze Spins casino. It was sent to me very fast as promised. It took them about 15 minutes.

After that I made my second withdrawal of another 1000 euros on 2026-03-19 (21:12:50). It was rejected, because only one withdraw is allowed per 24 hours period. Ok, fine - I can wait. I respect rules. Meanwhile my money after that and until today is stuck in “Pending” status. It’s is not yet transferred to my Skrill account and also it is not back in casino account. It’s just somewhere in the middle of nowhere and I don’t have access to it.

After 24 hour period passed, I contacted couple times Blaze Spins Live support about this situation. They told me, they can’t help me, because they don’t manage withdraws and they don’t have any updates about my situation. So only thing, they could do, was forward me to Blaze Spins email support. Fine.

I contacted 4 times Blaze Spins support team by using email. First time it was 2026-03-21 (17:32). They replied to me within one hour. Told me, they have technical issues and I should check my withdrawal status in next 12 hours. I waited another 24 hours and nothing changed. So I again contacted them using email support on 2026-03-22, 2026-03-23 and 2026-03-24. This time, they just ignored me and did not respond at all.

1 week have passed since I made my withdrawal to my Skrill account, but it still have not received my won money. I request Blaze Spins to immediately transfer my money to my account and issue will resolved. Thank you!

I also sincerely ask AskGamblers to help me in this situation. I can provide you with all details and screenshots at your request about this situation. Thanks!

Gelöst

€1,000

Verification take too long times

I am submitting this complaint because I won 50 dollars but I am currently unable to withdraw my funds. My documents have been pending verification for over two weeks. I have contacted customer support, but I have not yet received a clear update. I would appreciate assistance in completing the verification process and having my withdrawal reviewed as soon as possible. Thank you.

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Malicious software and casino is not resolving it

I always get a prompt by my browser saying this site has malicious software which makes me uncomfortable in using the site I don't have many casinos I use anymore and blaze spins may be excluded from my list if they don't fix this please help get this done they said they forwarded to technical team a few days ago and there's been no response I will email files to support to attach to this as site wont allow it to be uploaded

Gelöst

KYC takes forever

I need help with KYC on blazespins!

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Funny how most sites verify within minutes but here they go forever.

Hopefully typing here speeds up the process and helps me with this issue.

Let me know if you need any other info

Best regards

Gelöst

KYC verification delayed

I made the first withdrawal request and then the casino asked for KYC documents. I sent those documents immediately on January 4th. Their casino site says that it can take up to 3 days to verificate. It has been now over week and nothing happens. At my account it only says "verification pending". I have sent email to their customer service and asked what is taking so long. No response. They only send me spam and bonus offers to make me lose my balance, but nothing about verification process. They are delaying it on purpose. My casino account balance is 713 € and clearly they don't want to pay it to me. This same issue is also with two of my friends with this casino. They have waited KYC verification over 3 weeks and nothing has happened. No answers from the casino.

Gelöst

€713

KYC delayed for 10 days for no reason and no reply to my messages

Below I will summarize the problem:

1.December 26th-I tried to request a withdrawal via crypto, wallet was not active so I asked help. Same day, Andrew from Customer Support Team said they would investigate what the problem was. Nothing about any KYC. Later, same Andrew advised me to try another withdrawal method. Again, no KYC mentioned.

2.After 4 days of silence, Zack from Customer Support Team told me that a KYC is needed, even if they advertise no KYC for crypto(but whatever) so I must upload the required documents.

3.I uploaded all documents 10 days ago. They are still pending. No reply if I asked via email what the matter was and why the unusual delay.

4.I kept asking questions to customer support team via email. No reply whatsoever. I sent them yesterday a formal complaint trying to solve the matter internally, then a reminder today. Complete silence.

If necessary, I can provide print screens with all the emails I sent. I attach the last one.

Gelöst

KYC verification process delayed

It's more than 7 days, and verification isn't showing progress, still pending.

When I contact customer support, he doesn't know anything about the verification process.

I emailed Baze Spins support, but that doesn't work either.

I have 50 bucks on this site, and i can't withdraw

Gelöst

$50

No progress in KYC process

Hello!

I signed up and played for a bit, and then won 500€ in roulette.

I then tried to withdraw and was prompted to do a KYC process, which I did right away on the same day I registered my account and played (09.12.2025)

The website and the customer service state repeatedly that the process will take at the utmost 3 days to be completed, and I am now waiting for more than 12 days with no progress or reaction whatsoever.

I have spoken to the live chat on the website, who says they can’t do anything as they are not the accounts team, and I’ve written at least 2 emails with absolutely no response.

I am therefore lost and out of options on what to try next. I, therefore, would be very thankful for any help!

My demand is simply to get the kyc process done and my withdrawal.

Thank you!

Abgelehnt

€500