Beschwerde #44 Blaze Spins Casino

Withdrawal Stuck in Pending

Von Artūrs L.

vor 2 Monaten

Hello. On 2026-03-19 (21:55:09) I made my first withdrawal of 1000 euros from Blaze Spins casino. It was sent to me very fast as promised. It took them about 15 minutes.

After that I made my second withdrawal of another 1000 euros on 2026-03-19 (21:12:50). It was rejected, because only one withdraw is allowed per 24 hours period. Ok, fine - I can wait. I respect rules. Meanwhile my money after that and until today is stuck in “Pending” status. It’s is not yet transferred to my Skrill account and also it is not back in casino account. It’s just somewhere in the middle of nowhere and I don’t have access to it.

After 24 hour period passed, I contacted couple times Blaze Spins Live support about this situation. They told me, they can’t help me, because they don’t manage withdraws and they don’t have any updates about my situation. So only thing, they could do, was forward me to Blaze Spins email support. Fine.

I contacted 4 times Blaze Spins support team by using email. First time it was 2026-03-21 (17:32). They replied to me within one hour. Told me, they have technical issues and I should check my withdrawal status in next 12 hours. I waited another 24 hours and nothing changed. So I again contacted them using email support on 2026-03-22, 2026-03-23 and 2026-03-24. This time, they just ignored me and did not respond at all.

1 week have passed since I made my withdrawal to my Skrill account, but it still have not received my won money. I request Blaze Spins to immediately transfer my money to my account and issue will resolved. Thank you!

I also sincerely ask AskGamblers to help me in this situation. I can provide you with all details and screenshots at your request about this situation. Thanks!

Unseriöses Casino Blaze Spins Casino

Grund Verzögerte Auszahlung

Betrag €1000

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Disease

• Lettland

vor 2 Monaten

Dear AskGamblers Team,

I would like to confirm that I have now received my €1000 withdrawal from Blaze Spins.

The payment was completed after a significant delay and only after I submitted this complaint. Prior to that, my withdrawal remained in “Pending” status for several days, and my attempts to contact support were either delayed or unanswered.

I appreciate AskGamblers’ involvement in helping to resolve this matter.

The issue can now be considered resolved.

Thank you.

Blaze Spins Casino Beschwerde-Statistik

Gelöst 12 / 12

Durchschn. Betrag $1,200

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

Blaze Spins Casino Beschwerden

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Blaze Spins casino - Verifizierung und ausstehende Auszahlung

Sehr geehrtes AskGamblers-Team,

Sie haben mir per E-Mail eine Promotion für das Blaze Spins Casino zugesendet, in der angegeben war, dass für Auszahlungen über Crypto kein KYC erforderlich sei. Auf dieser Grundlage habe ich mich registriert und gespielt.

Ich habe 1.708 € gewonnen, warte jedoch seit über 6 Tagen (inkl. 4 Werktagen) auf die Verifizierung. Laut AGB des Casinos darf diese maximal 3 Werktage dauern.

Trotz über 10 Kontaktversuchen per E-Mail und Live-Chat habe ich keinerlei Antwort vom Casino erhalten.

Ich bitte Sie, den Fall zu prüfen und sicherzustellen, dass beworbene Casinos ihre zugesagten Bedingungen einhalten.

Mit freundlichen Grüßen

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I made one deposit with them, tried to withdraw send me to KYC (normal) the review of 5 days is a nonsense.

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I need help with KYC on blazespins =(

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Hopefully typing here speeds up the process and helps me with this issue.

I hope you will help me, as well as other users with delayed KУС verification in this project.

Good luck to everyone!

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I need help with KYC on blazespins!

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Funny how most sites verify within minutes but here they go forever.

Hopefully typing here speeds up the process and helps me with this issue.

Let me know if you need any other info

Best regards

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1.December 26th-I tried to request a withdrawal via crypto, wallet was not active so I asked help. Same day, Andrew from Customer Support Team said they would investigate what the problem was. Nothing about any KYC. Later, same Andrew advised me to try another withdrawal method. Again, no KYC mentioned.

2.After 4 days of silence, Zack from Customer Support Team told me that a KYC is needed, even if they advertise no KYC for crypto(but whatever) so I must upload the required documents.

3.I uploaded all documents 10 days ago. They are still pending. No reply if I asked via email what the matter was and why the unusual delay.

4.I kept asking questions to customer support team via email. No reply whatsoever. I sent them yesterday a formal complaint trying to solve the matter internally, then a reminder today. Complete silence.

If necessary, I can provide print screens with all the emails I sent. I attach the last one.

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No progress in KYC process

Hello!

I signed up and played for a bit, and then won 500€ in roulette.

I then tried to withdraw and was prompted to do a KYC process, which I did right away on the same day I registered my account and played (09.12.2025)

The website and the customer service state repeatedly that the process will take at the utmost 3 days to be completed, and I am now waiting for more than 12 days with no progress or reaction whatsoever.

I have spoken to the live chat on the website, who says they can’t do anything as they are not the accounts team, and I’ve written at least 2 emails with absolutely no response.

I am therefore lost and out of options on what to try next. I, therefore, would be very thankful for any help!

My demand is simply to get the kyc process done and my withdrawal.

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