Betsson Casino - No way to use my deposit payment method for withdrawals, no further help and updates after 4+ days

GELÖST

bluetek9 Neuseeland

I am not sure if this is a genuine problem or just poor public relations from Betsson Casino. I saw that Betsson seemed to have a good reputation so I joined this week. As it was, I got lucky on my first day and decided to withdraw some of my winnings as I used a Visa credit card to pay money into the casino and wanted to use the same method to withdraw. Instead, when I tried to withdraw money, I found that there was no way to do it. Every option was blocked. I spoke to chat who said that it was an issue they were aware of and their team would contact me. I waited a day and was not contacted so again spoke to chat a day and got the same response. No one from the casino has contacted me in the last four days. I am therefore not sure why they are so highly rated. Up until this experience, I thought they seemed like a good casino.

I have been playing casinos for almost 20 years and have never struck this problem as I usually check the reputation of a casino first. I would like to know when or if I can withdraw my winnings. I have attached screenshots that I took today.

Regards

Basil < surname removed >

AskGamblers

Dear all,

This complaint has been reopened as per Betsson Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Betsson Casino

Hello Basil,

I am sorry to hear that you have had a negative experience with one of your withdrawals.

From reviewing your query, I can see that a technical issue arose in your account causing you not to be able to request a withdrawal. After our technical team investigated the matter, I can see that we got back to you with a solution to the issue on the 7th of January. We never received a reply from you with additional feedback, but I can see that you later logged in and successfully requested a withdrawal which was later cancelled from your end.

With this, I hope that the issue has been resolved accordingly, but if you require any further assistance, please do not hesitate to get back to me.

Kind regards,
Pierre

AskGamblers

Dear @bluetek9,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Betsson Casino - No way to use my deposit payment method for withdrawals, no further help and updates after 4+ days

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