Several days prior to September 5th, 2021 I lost 119000 Soles (PEN) in Betsson bets which I knew about the risk, then I succeeded in other bids so by September 5th I had in gains little bit more than 28000 PEN.
In September 5th I performed a combined bet with 28000 PEN for games to be played by next day (September 6th)
In September 6th, 2 hours before the games start; because of familiar matters I decided to ask for the Cashout of this so I logged in but I was not able to see any of my history nor ongoing bets.
I tried several times and then I got the message that my account was locked (as attached), I even checked my email as usual and no special communication found.
Obviously right now I have no way of getting screenshots of my transactions history in betsson as I have no access.
Mainly my complaint is claiming for the Amount Cashout for that bet, 2 hours before games start which I couldn’t perform because Betsson locked my account with no reason, it’s not because of protecting people because they had several days for protecting the user seeing that the user (me) was losing more than 100000 PEN. But no, curiously when the user (me) gained several bets and got little bit more than 28000 PEN then the account was locked and with an ongoing bet!
I need my bet cashout back. That’s what I am requesting.
I tried contacting betsson chat same day (September 6th) but they did not answer properly just saying that I had to wait until someone answers.
Find attached emails since September 16th, day in which I asked for formally enter a complaint because previous days no one told me about a complaint case number.
Actually until now I don’t have any complaint case number, last time I sent a reminder was October 12th and no answer until now.
This is incredible, I am totally conscious about the risk of these games and actually it’s like that, a game so anyone should get fun and being conscious about the risk. I was conscious and took my risk under my control. But the way Betsson is just ignoring me is not the proper way. They only agreed to refund my betsson account backlog but they never answered about my complaint so this is unfair and not proper at all.
Please your support in order to get the cashout back, as I was forbidden to do it on time.