Beschwerde #55
Betsson Casino
Delayed payment - one month
vor 7 Jahren
Hello AskGamblers Team
I did a withdrawal wire transfer transaction on April 23,2019 for $3600 US . The transaction has been approved from their end after I submitted all the necessary documents and KYC process and I got emails confirmation for approving KYC and transaction too .
I supposed to receive the wire transfer within 3-5 business as they mentioned in the email the received .
Well i didn’t receive and i send them email asking for status of transaction and there excuse was a bank closed due to statutory holiday ( labour day May 1 ) and advised that i should receive within extra 3 business days .
I wait another extra week and i didn’t receive anything so I send another email to let them know i didn’t receive it so they asked to send bank transactions showing there is no incoming wire transfer . I did send them and they told me that they need to investigate with provider and it takes 3-8 business days .
On May 3,2019 they asked me for new ID due to KYC so i spoke to the agent over the phone and told him that i did KYC last week and it was approved and i got email confirmation from your end . The operator said they need a 2 ID . So i told him that i already upload my driver license and what about if i don’t have passport .Long story short i uploaded copy of my passport and KYC has been approved and i got email from david work as supervisor mentioned that my bank blocked the
Wire transfer transaction and they asked the casino for some guarantee which is my passport .
Ii have a premium bank account and I called my personal banker to see why they blocked my incoming wire transfer so she called the wire transfer department and checked and confirmed there was no incoming transaction coming or blocked to my bank account.
Betsson keep fooling me by promising me that i’d receive money shortly .
I did a biggest mistake to join this casino but i choose it because its rated 10/10 and number 1 on 2018 which doesn’t make sense at all .
I’ve been gambling online for long time and i received triple of the amount requested from Betsson within 2 business days and it was rated 7.8 or 8 .
I got email last week another asking me for new ID which is really drive me insane . I spoke with the agent called Paul and he got confused too after read the emails between me and supervisor David . He figured out that payment department and support one not on the same page and he asked me to send email for David and let him know which i did right away but he ignores it and never respond .
I don’t what to say but its worst casino i ever joined and support them with documents i never have been asked before from other Casinos .
I am looking for Your help AskGamblers and i can support you with all emails between them as prove for how long they have been fooling me and don’t want to pay $3600us .
I did a withdrawal wire transfer transaction on April 23,2019 for $3600 US . The transaction has been approved from their end after I submitted all the necessary documents and KYC process and I got emails confirmation for approving KYC and transaction too .
I supposed to receive the wire transfer within 3-5 business as they mentioned in the email the received .
Well i didn’t receive and i send them email asking for status of transaction and there excuse was a bank closed due to statutory holiday ( labour day May 1 ) and advised that i should receive within extra 3 business days .
I wait another extra week and i didn’t receive anything so I send another email to let them know i didn’t receive it so they asked to send bank transactions showing there is no incoming wire transfer . I did send them and they told me that they need to investigate with provider and it takes 3-8 business days .
On May 3,2019 they asked me for new ID due to KYC so i spoke to the agent over the phone and told him that i did KYC last week and it was approved and i got email confirmation from your end . The operator said they need a 2 ID . So i told him that i already upload my driver license and what about if i don’t have passport .Long story short i uploaded copy of my passport and KYC has been approved and i got email from david work as supervisor mentioned that my bank blocked the
Wire transfer transaction and they asked the casino for some guarantee which is my passport .
Ii have a premium bank account and I called my personal banker to see why they blocked my incoming wire transfer so she called the wire transfer department and checked and confirmed there was no incoming transaction coming or blocked to my bank account.
Betsson keep fooling me by promising me that i’d receive money shortly .
I did a biggest mistake to join this casino but i choose it because its rated 10/10 and number 1 on 2018 which doesn’t make sense at all .
I’ve been gambling online for long time and i received triple of the amount requested from Betsson within 2 business days and it was rated 7.8 or 8 .
I got email last week another asking me for new ID which is really drive me insane . I spoke with the agent called Paul and he got confused too after read the emails between me and supervisor David . He figured out that payment department and support one not on the same page and he asked me to send email for David and let him know which i did right away but he ignores it and never respond .
I don’t what to say but its worst casino i ever joined and support them with documents i never have been asked before from other Casinos .
I am looking for Your help AskGamblers and i can support you with all emails between them as prove for how long they have been fooling me and don’t want to pay $3600us .
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