A little over three months ago, I placed a bet on the betsafe virtual platform from my cellphone and from that moment until today I cannot withdraw the money earned due to verification issues. I contacted the betsafe support area multiple times, always finding the same answer, that my account is still under review of the corresponding area. I don't understand what happened because it was a bet made like any other and I don't understand why I need to wait more than three months for the problems be solved.
Every time that I try to withdraw my money from the platform I get the following message: "Withdrawal not avail, Currently you cannot withdraw, it is very likely that your account has not been verified. Upload the required documents and enjoy the game uninterrupted" And I sent the required documents more than three months ago. I can't find a valid reason to go through all these problems, so please I ask for your support and understanding of the case.