After a thorough review together with our provider, we have found that the transaction you requested was made to an incorrect bank account number in this instance, and that this is likely the reason your funds never showed up in your bank account after the funds were sent to you.
As the bank account number was entered from your end when the withdrawal was initially requested, we would normally wait for the funds to be returned to to your Betsafe account after the issue was discovered. Taking the situation into account, however, we can as a gesture of good will offer to re-add the funds to your Betsafe account and manually pay them out to a verified bank account in your name as soon as you have provided us with verification documents.
I want to kindly stress that this is an exception we are making only in this instance, and in order for us to be able to do this, we kindly ask that you provide us with a photo of your ID as well as a bank statement for a bank account in your name. This can for example be a full screen capture of your internet bank account that shows all of the necessary account details, including your bank account number and your name.
This documentation can be uploaded to your account on our website, and once approved, we will be happy to review this matter further and pay out the missing withdrawal once again.
We appreciate your patience and cooperation in this matter, and I wish you a wonderful day.