Betsafe Casino - Delayed verification and rejected withdrawal

Dear Betsafe Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi lellizzbabyy,

My name is Roger and I am the Betsafe Customer Support Manager.

I wish to start by saying that I am sorry to hear you had a negative experience when withdrawing your funds and when contacting our support.

Having reviewed this for you I can see that your withdrawal has been both processed and approved by us on the 21/08/2024 and should be received by yourself within 3-5 banking days.

Further to the above the decision was taken to close your account in accordance with our Terms and Conditions, specifically section 8.11.

8.11 We may close Your Account, cancel and/or refund any of your winnings found in the “Available to Bet” balance, (after the deduction of any withdrawal charges), withhold winnings and /or apply debits as required (in relation to damage caused by you), and in line with regulation, withhold a reason or give any notice. If we do this, all valid contractual obligations in place at the time of closure will be honoured.

These can be accessed directly from site: https:­//w­ww.b­et­saf­e.c­om/­en/­ter­ms-­and­-co­ndi­tions

I can also confirm that this information was also relayed to you directly over email reference 240823-004114.

In summary, whilst I understand the decision taken to close your account on site may not be to your liking, this has been taken after careful consideration and in line with the terms previously mentioned. And the remaining balance from your account of 2002.99Eur has been processed as a withdrawal back to your payment method.

I hope this clears up any possible misunderstandings and I wish you a good day forward.

Roger

Betsafe Customer Support Manager

Yeah, sorry that I haveny replied in a timely matter! This case is resolved and I am happy that the withdrawal was processed and payed out! This case is solved!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.