Betsafe Casino - Account with 2058eur balance closed without any information

Hi TAMINOWECKER,

My name is Roger and I am the Betsafe Customer Support Manager.

Allow me to apologise for this, however I do need to point out that as can be seen in the chat and also in emails with our support, you have been clearly and repeatedly informed the the relevant department was actually reviewing your case.

This said, I wish to refer to our email with reference 231211-003703 where I can confirm that you have indeed breached multiple Terms and Conditions, namely:

8.3 Whilst we understand that mistakes and typos happen, if we find the information given at the time of registration to be incorrect, this gives us the right to close Your Account and keep any applicable funds in it. Likewise, if you fail to pass any personal identification verification procedures we will also close your account and withhold any winnings.

20.1 If we suspect that you have breached these Rules, we may refuse to open, suspend or close Your Account. We may also withhold any money in Your Account (including the deposit) and set off any money or damages due to us against the money in Your Account.

These can be accessed directly from site: https:­//w­ww.b­et­saf­e.c­om/­en/­ter­ms-­and­-co­ndi­tio­ns#­wha­t-w­e-c­an-do

I can also confirm that based on the above Terms breached any winnings have been withheld and will not be paid out.

Finally, always referring to the above email, should you wish for an independent review we have supplied the officially appointed ADR contacts for you.

I understand that this was not the outcome you were hoping for, and I do wish to add that I am very sorry to have share such communication, however I do need to clarify that the evidence and documentation is absolutely and totally unequivocal and in clear breach.

Hope this helps clarify.

Regards

Roger
Betsafe Customer Support Manager

Dear all,

Following a careful review and consideration of all the information and details presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betsafe Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.