BetChain Casino - Unable to withdraw funds which their own website clearly shows as available to cash out

Here's the video proof!

https:­//g­oo.g­l/­pho­tos­/Ww­9vh­Nrp­in4­9Nfnu8

https:­//g­oo.g­l/­pho­tos­/mM­TZA­S9K­dF9­uSDd58

Fixed because link was broken

Hi,
The wins you gained from playing on the 200% Welcome Bonus become cashable once you meet the wagering requirement of the Bonus (screenshot attached).
Please let me know if you have any questions.
Best,
Brian

There are 2 ti\hings wrong with this.

1) Your numbers are still wrong. I would expect a Casino to show me correct information.

2) Before the 4th and final bet I clicked the button saying:

"I don't want to receive any Bonuses."

This means what it says. There is no ambiguity in the wording you have chosen. I do not wish to receive any bonuses. Why then have you added a bonus after I said "I do not want to recieve any bonuses"? The whole point in clicking this was so that my next bet would be bonus free.

Because of the errors in both your chosen wording and in showing me incorrect numbers, both of which led me to take action I would otherwise not have taken. I suggest, because you have the power, that you cancel all necessary bets and allow me to cash out the amount that you have shown me and still continue to show me. Basically all I am asking is that you let me take back the money I have given you. I am not asking you to lose any money. I only ask that you make things as if I had never visited your site. 0 gain for you, 0 gain for me. This is fair. You messed up, because of this, you should do the honorable thing and rectify the situation.

Finally a working link to my video proof. Sorry for the other not working.

https:­//w­ww.y­ou­tub­e.c­om/­wat­ch?­v=9­vIH­JkCPYx4

Hi,
The 200% Welcome Bonus was automatically credited to your 1st deposit. The wins on Zoom Roulette are tied to that Welcome Bonus. Once you meet the wagering requirement of the bonus, the wins become cashable.
You unchecked the auto-issuing bonus box after you received the Welcome Bonus and no more bonuses have been credited to your account since you unchecked the box.
However, you were still playing on the Welcome Bonus when placing your 4th and final bet. You may cancel a bonus at anytime, however, the winnings from the bonus will be forfeited upon cancellation.
Best,
Brian

"You unchecked the auto-issuing bonus box" That's not the name of the box I unchecked.

The box I unchecked says "I don't want to receive any Bonuses." Again, this is unambiguous. There is no other way to interpret this.

And the problem still persists. You have shown me incorrect information regarding what is available to cash out.

Even if I were to grant you immunity regarding the very clear meaning communicated by unchecking that box, the main issue is the numerical error in calculation showing me that I am able to cash out 0.24370000 BTC.

This main issue you have not address.

Betchain, please communicate what I have shown you to the higher ups. It is my hope that they will be grateful for the opportunity to correct the wording on that box and the opportunity to fix whatever caused your site to show me incorrect numbers.

If the site is able to fix these two things, your players/customers will have a much more enjoyable experience. Because I have brought these things to your attention which therefore gives you the opportunity to improve your site, the best way to thank me is to make this right.