BetBoro Casino - Refuses to pay winnings due to unjustified accusations

Hello,

Thank you for your comments.

We would like to ask you kindly to provide us your username or Account ID at Betboro so we will able to check the issue in more details and give you a proper reply.

Thank you in advance for your response.

Kind Regards,
Betboro Team

Dear BetBoro Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Dear Sir,

As we have checked in more details your account, we would like to inform you that our Risk and Fraud department has detected multiple accounts and clearly a bonus abuse which is against the terms and conditions of our offer and the General Terms and conditions of Betboro.
Please see below the relevant term from our Welcome offer that it was breached from your side:

6. All bonuses are available only once per account, IP address, E-mail address, telephone number, payment method (e.g. Debit / Credit Card, Neteller, etc.) and shared computer (e.g. public library or workplace). We reserve the right, in the sole and sole discretion, to disclose customers or customer groups or withhold all offers.

All the data are available upon request for the relevant authorities in case of any dispute.

As for the AskGamblers Team all the proves are available upon request in order to resolve the complaint.

Kind Regards,
Betboro Team

AskGamblers Complaints Team is awaiting BetBoro Casino team to provide the required information.

We have forwarded all the relevant information that you have requested.

Please, contact us again in case you need anything additional.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf BetBoro Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.