BetBoro Casino - Not received my money

Hello,

Would you be so kind to provide your username so we will be able to check your case and provide you with an answer?

Thanks in advance for your reply.

Kind Regards,
Betboro Team

Ask gamblers have replied to your request for this on numerous other complaints stating

''Dear BetBoro Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system''

I'm not willing to provide my details on a public domain for every one to see. That's why you are sent the details in private.

Thanks

Dear BetBoro Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Dear Sir/Madam,

Our accounting team will check the issue, locate the payment and we will provide you with an answer in the next couple of days.

Thank you for your patience.

Kind Regards,
Betboro Team

You've had weeks already. The first email you sent asking for me to clarify the details was a load of nonsense as they details were exactly the same as the account you previously paid the £10 into.
What you are doing is attempting to stall as much as possible in the hope this goes away. You're trying to STEAL my money. Bearing in mind I never actually made any profit from your site it's utterly scandalous. My total deposits were 200 with a turn over of 200 and I'm now requesting a withdrawal of 192!!!!!!!!!

Still waiting.... 18th September. It's completely unacceptable. I'm already complaint to IBAS and the gambling commission for a different matter regarding betboro, I'll just add this on if payment isn't made. You're deliberately holding back payment, stealing my money

Dear Christie,

We would like to remind you that you have attempted to abuse our promotions (that's why you did not receive the free bet tokens) with multiple accounts thus we had to make further security checks to your account. Those security checks caused the delay of your withdrawal.

We would like to inform you that your withdrawal was processed on the 4th of October via bank transfer in the details that you have provided us.

All data are available for the administrator in order to resolve the complaint.

Kind Regards,
Betboro Team

Right. For starters the free bets issue hasn't been raised here but seeing as you wish to raise it lets make some things clear for anybody reading this who potentially wishes to sign upto betboro.

Your claims of bonus abuse are completely frivolous and unfounded. It is a disgusting attempt to get out of paying for free bets that were obtained in good faith.

Explain this, how is it possible to have multiple accounts when I have never used betboro before and when the customer sends off copies of their passport and identification like I have done? It is simply impossible to have multiple accounts. You're liars and cheats.

Furthermore, you claim that my IP address was previously used to sign upto your site, as I previously explained internet service providers recycle IP addresses so it is impossible to monitor. If your 'systems' truly did detect multiple sign ups then it shouldn't have even allowed me to register.

That's besides the point.

You claim to have made the payment on the 4th October. What is this now? The 3rd time you have claimed to make a payment and surprise surprise, as of the 8th October, still NO money received. The first payment was received in less than 24 hours after it was made, so yet again more lies.

Make the payment of the money I'm owed so I can be done with you guys.

I can honestly say in the 8 years or so I've been gambling online I've NEVER had any issues with any bookmaker or casino until now.

Dear Christie,

Concerning your claims for the promotion abuse, all data are available for the relevant authorities in case of any dispute.
We have the technology to detect bonus abusers such as yourself and we can easily prove it.

As for your payment, the payment has been done in the bank details that you have provided to us. Copy of the bank transfer is available for the admin of the forum only.

Regards,
Betboro Team

I hope you have hard evidence for your claims because what you are doing now is committing libel. You are already overdue with the subject access request I submitted and I will be going to the information commissioner's office. You think because you are registered in curacao you can avoid any repercussions but you also have offices registered in Germany and you're (somehow) licensed with the gambling commission.

Go ahead and provide your 'evidence' to the admins of this forum, you have none, I'll just hit them with a subject access request as well.