BetBoro Casino - Delayed £71 Payment

Hello,

Thank you very much for your message.

The request is in the finance department to locate the payment.
We will have more news concerning your withdrawal in the next couple of days.

We apologize for the inconvenience and thank you for your patience while we check the issue.

Kind Regards,
Betboro Team

I look forward to your response in the next couple of days. 

Please remember you have twice promised to get back to me in "a couple of days" but so far you have not done so, so forgive me for being dubious. 

Hopefully this time you will prove me wrong!

Dear BetBoro Casino,

Please let us know if there's some update regarding this case.

Ηello,

An updated will be provided today or tomorrow as our accounting team will locate the payment.

We apologize for the delay but this was due to weekend and we our account department was not working.

Thank you for your patience and we apologize for the delay.

Kind Regards,
Betboro Team

Many thanks for the update. I look forward to hearing from the finance department very soon.

Hello,

We have found out the payment and here is the explanation:

We have processed the payment but the amount was returned back to our account due to incorrect IBAN account.

We would like to ask you kindly to provide us your IBAN and BIC/Swift Code of your bank and we will process it on high priority.

Please, send those details to [email protected]

Thank you for your patience to check the issue and we apologize for the inconvenience.

Kind Regards,
Betboro Team

Dear @shindle27,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

I have supplied my details as requested and, of course I have heard nothing from BetBoro. I STILL do not have my money. How much longer will BetBoro string me along?

Hello,

We have received your bank details and thank you very much for that.

They have been already forwarded to the accounting department.

You should expect your funds to reach your bank account in the next week.

We apologize for the inconvenience and thank you for your understanding.

Kind Regards,
Betboro Team

BetBoro have responded and have said that they will put the money in my account in the next week. 

Please keep the case open until they confirm they have sent it.