BetBoro Casino - Cancelled my withdrawal requests and didn't answer my emails

Dear @AK1982,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hello, yesterday on 13.05.2019 i got an answer from the verification team of betboro. They wrote me this: "Thank you for your email.
Betboro reserves the right to block an account for further initial checking for 30 working days.
As soon as our checks are done, you will be notified via email.

Kind Regards
Your Betboro Team"

So now they have blocked my account and keep my money. I have send them all my documents. I'm a correct customer. This is unbelievable. The amount which they keep is 230,40 EUR.

Dear Sir/Madam,

Your account will remain closed until we run all the necessary checks for AML and in general suspicious activity.
We are obliged to run such security checks in suspicious accounts from the authorities that we hold our license.

We try to make this as soon as possible.

Thank you for your patience and understanding.

Kind Regards,
Betboro Team

What for suspicious activity? You search problems to keep my money. You are the first bookmaker who want to keep my money 30 working days. I have send you everything what you wanted. You are not a correct bookmaker.

Hello,

The internal procedures of our company cannot be revealed.

All you have to do is to wait and we will get back to you when those checks will be completed.

Kind Regards,
Betboro Team

You have got yesterday also an email from Curaçao where you got your license.

"Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

We have copied in the operator to handle your complaint.

The operator in copy is requested to provide you with and Curaçao eGaming with
an update regarding this particular compliant in order to remain compliant.

Awaiting for the operator to respond.

Best Regards,
Curaçao eGaming
"

It is unbelievable that you keep my money more than 30 working days.

The security department will handle the issue.

Thank you for your patience and have a nice day!

My account is still blocked and also my withdrawal request is not processed.

I'm not sure if betboro is a correct casino/bookmaker, when i read some issues from other customers .

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https:­//w­ww.s­po­rts­boo­kre­vie­w.c­om/­for­um/­spo­rts­boo­ks-­ind­ust­ry/­354­115­2-b­etb­oro­-bi­gge­st-­sca­mme­r-r­ead­-my­-ca­se-­see­-ho­w-t­hey­-tr­yin­g-s­tol­en-­my-­101­9-a.html

It looks they do this with many customers to keep money from them. I can only hope to get my money from them.

As we have already informed via the Askgamblers forum and via our Customer Service, there are further security checks to your account for suspicious activity.
As soon as they will be completed, we will inform you via email