Bankonbet Casino - Wrong card number to verify

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AngeloPelosi Norwegen
vor 1 Jahr

Bankonbet asked me to verify the card I deposited with, but the card number does not coincide with mine which ends in 7044, the one they ask me to verify ends in 8520 and I don't have any card ending like this. I deposited with applepay, I contacted both Apple and the bank I deposited with but they told me that the problem is not with them but with the betting site! The bank told me that the deposit transaction was made with my card ending in 7044.

vor 1 Jahr

Dear Customer,

Thank you for reaching out to us.

We kindly request you to go to your Iphone settings,
- select “Wallet and Apple Pay”
- click on “Payment Cards” (click on the exact Credit/Debit Card)
- take a screenshot of info page and send us via email at suppor­t@B­ank­onb­et.com.

We assure that the verification will be carried out with priority once we receive the necessary information.

Thank you for your understanding in this matter.

Best Regards,
Bankonbet

AskGamblers
vor 1 Jahr

Dear @AngeloPelosi,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
vor 4 Monaten

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.